Shipping Policy
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
For Products listed Rs 35-40 charge for delivery per item is applied if the order value is less than Rs 500. Extra rate depending on seller terms & products dimension
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
Are there any hidden costs (sales tax, octroi etc.) on items sold by Sellers on Richkart?
There are NO hidden charges when you make a purchase on Richkart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin COD on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
Seller does not/cannot ship to my area. Why?
Please enter your Pin COD on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pin COD (zip COD ) until the checkout stage, the pin COD (zip COD) in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin COD on the product page to check if COD is available in your location.
I need to return an item; how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Richkart Authorized Logistics Companies will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Authorized Logistics Companies you can return the item through a third-party courier service. Return fees are borne by the Seller.
What do the different tags like "In Stock", "Available" mean?
'In Stock'
For items listed as "In Stock", Sellers will mention the delivery time based on your location pin COD i.e. (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
'Available'
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
'Imported'
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.
'Back in Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.
'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.
'Out of Print'
This product is not available because it is no longer being published and has been permanently discontinued.
Does Richkart deliver internationally?
As of now, Richkart doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and other countries, but please ensure the delivery address is in India.
Text Notifications
We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.
Once your order is shipped or available for pickup, we'll send you a text message & E-Mail This will include your order number and a link to the tracking order information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive text messages & e-mail per item on your order.
You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.
Your privacy is important to richkart. So, we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information.
Order Notification After Confirmed
Once your order is placed, we send information about your order by email & text message. The email you receive depends on whether you chose to have the items delivered. If you have multiple items on your order, you may receive additional emails for each item.
The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement or product consignment number will display the delivery address and a delivery date. You can click the date to view your order details.
If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Richkart's online Order Status or enter the tracking number on the carrier's website.
Once your items are available at the Delivery point, we'll send a ready for deliver notification email & text message.
We'll send a reminder email & text message if your item is still waiting to be deliver on your address.
