Frequently Asked Question


  • Setup Shipper Account

  • Aramex Developer Guide & API Credentials

    Aramex Developer Guide & API Credentials



    This developer guide shows how to access Aramex shipping API via Richkart Seller Center, and Aramex web services. See also the list of required API credentials/keys for Aramex integration.

    Get Aramex Developer Credentials


     Email Aramex sales representative
    Tell Aramex you need to integrate Aramex Shipping Services API and Rate Calculator API.

    Aramex will provide Aramex Developer guides, and two separate sets of credentials for sandbox and production environments:   Account Number, Username , Password, Account Pin and Account Entity

    Required Aramex API credentials



  • Asendia Germany Developer Guide & API Credentials

    Asendia Germany Developer Guide & API Credentials



    This developer guide shows how to access Asendia Germany shipping API via Richkart Seller Center. See also the list of required API credentials/keys for Asendia Germany integration.

    Get Asendia Germany Developer Credentials


    1. Email the Asendia Germany team at gba@asendia.com with your customer number Tell Asendia Germany you need to obtain API credentials to access Asendia Germany API.
    2. Asendia Germany will provide Asendia Germany credentials for both Sandbox and Production environment: Consignor and  Consignor Name

    Required Asendia Germany API credentials




  • Asendia Hong Kong Developer Guide & API Credentials

    Asendia Hong Kong Developer Guide & API Credentials



    This developer guide shows how to access Asendia Hong Kong shipping API via Richkart Seller Center. See also the list of required API credentials/keys for Asendia Hong Kong integration.

    Get Asendia Hong Kong Developer Credentials


    1. Email Asendia Hong Kong sales representative Tell Asendia Hong Kong you need to obtain Asendia Hong Kong API credentials.
    2. Asendia Hong Kong will provide testing details for the Sandbox environment: PPI and  Manifest Email
    3. Use the Asendia Hong Kong testing details to generate a label via the Postmen Sandbox environment. Send Asendia Hong Kong the sample label, together with the Manifest files.
    4. Asendia Hong Kong will provide the production details for Asendia Hong Kong API: PPI and Manifest Email

    Required Asendia Hong Kong API credentials




  • Australia Post Developer Guide and API Credentials

    Australia Post Developer Guide and API Credentials



    This developer guide shows how to access Australia Post shipping API. See also the list of required API credentials/keys for Australia Post integration. 


    Get Australia Post Developer Credentials


    1. Email Australia Post  customer_connectivity@auspost.com.au Subject as "Shipping and Tracking API suite", tell them your account number, and contact you to discuss the Shipping and Tracking API suite.
    2. Australia Post will provide Australia Post Shipping API test and production credentials: Password and API Key
    3. If you decide to integrate with Australia Post directly (i.e. not via Postmen), you can read Australia Post API docs online.

    Required Australia Post API credentials




  • Blue Dart Developer Guide & API Credentials

    Blue Dart Developer Guide & API Credentials



    This developer guide shows how to access Blue Dart shipping API via Richkart Seller Center, and Blue Dart web service. See also the list of required API credentials/keys for Blue Dart integration.

    Get Blue Dart Developer Credentials


    1. Email Blue Dart sales representative Tell Blue Dart you need to obtain Blue Dart shipping API credentials. 

    2. Blue Dart will provide testing credentials for the Sandbox environment: log in,  Licence KeyPrepaid Customer Code and/or COD Customer Code

    3. Use the Blue Dart testing credential to generate a label via Postmen Sandbox environment. Send Blue Dart the sample label, together with request and response xml files.

    4. Blue Dart will provide the production credentials for Blue Dart web services API:  LoginLicence KeyPrepaid Customer Code and/or COD Customer Code

    Required Blue Dart API credentials


  • Bonds Couriers Developer Guide & API Credentials

    Bonds Couriers Developer Guide & API Credentials



    This developer guide shows how to access Bonds Couriers shipping API via Seller Center and Bonds Couriers web service. See also the list of required API credentials/keys for Bonds Couriers integration.

    Get Bonds Couriers Developer Credentials

    1. Email Bonds Couriers sales representative Tell Bonds Couriers you need to obtain Bonds Couriers web service API credentials.


    2. Bonds Couriers will provide testing credentials for the Sandbox environment: Account and Authorization Code


    3. Use the Bonds Couriers testing credential to generate a label via the Richkart Seller Center. Send Bonds Couriers the sample label, together with request and response xml files.


    4. Bonds Couriers will provide the production credentials for Bonds Couriers web services API: Account and Authorization Code

    Required Bonds Couriers API credentials

  • Bpost International Developer Guide & API Credentials

    Bpost International Developer Guide & API Credentials



    This developer guide shows how to access the Bpost International shipping. See also the list of required API credentials/keys for bpost International integration.

    Get bpost International Developer Credentials

    Email bpost International sales representative in order to conclude a contract.
    Once the contract has been signed, bpost International will provide bpost International credentials for the Production environment: Account Number and Password

    Required bpost International API credentials


  • Bring Developer Guide & API Credentials

    Bring Developer Guide & API Credentials



    This developer guide shows how to access Bring shipping API via Postmen. See also the list of required API credentials/keys for Bring integration.

    Get Bring Developer Credentials

    Register for a Bring shipper account if you do not already have one.

    There are two ways two registers for a Bring shipper account:

    i. Your company is already using Bring.
    In this case, you simply need to create an account for yourself. You will be required to enter the Customer Number for your company along with your personal details.

    ii. Your company is not using Bring.
    In this case, you will first have to register your company. You will be required to select the country your company is registered in and also enter the Enterprise Number for your company.

    Once you submit your request, it will be sent for approval to posten.mybringsupport@tcs.com before you can start using my ring.
    Email Bring support if you face any issues.

    Bring will provide API credentials for both Sandbox and Production environment: Username,  API Key and API Customer Number.
    You can find these from your MyBring settings and API page

    Once authentication is completed, you will need to authorize yourself with the booking right to perform bookings.
    This is done in the Profile section.

    Required Bring API credentials

  • Canada Post Developer Guide & API Credentials

    Canada Post Developer Guide & API Credentials



    This developer guide teaches you how to get access to Canada Post shipping. See also the list of required API credentials/keys for Canada Post integration.


    Get Canada Post API Credentials

    Register for a Canada Post shipper account if you do not already have one. Login to your account.
    Select Business Solutions --> Ecommerce Solutions --> Developer Program
    Note down the  API Key -one for development and one for production.
    Use the Canada Post API key along with your Canada Post customer number and contract-id (optional) to generate a label at Postmen. contract-id is optional for users who chose to use credit card payment for CanadaPost shipping labels.

    Required Canada Post API credentials

  • Canpar Developer Guide & API Credentials

    Canpar Developer Guide & API Credentials



    This developer guide teaches you how to get access to Canpar Courier Web Services. This article will also list out the required API key/credentials before you can integrate with Canpar Courier.

    Get Canpar API Credentials


    Register for a Canpar customer account if you do not already have one. Contact your Canpar sales representative to request access to Canpar's sandbox environment.
    Once approved Canpar will provide you with  `Login`(user identifier), Password, Account Number for the sandbox environment.
    Use the Canpar test credentials to generate a label. Send Canpar the sample label, together with request and response files to request access to Canpar's production environment.
    Once approved Canpar will provide you with  Login (user identifier),  Password,   Account Number for the production environment.

    Required Canpar API credentials


  • Correos Spain Developer Guide & API Credentials

    Correos Spain Developer Guide & API Credentials



    This developer guide shows how to access Correos Spain shipping. See also the list of required API credentials/keys for Correos Spain integration.

    Get Correos Spain Developer Credentials


    send an Email to the Correos Support Center team will help you get account and FTP credentials from Correos Spain in order shipping API.
    Postmen team will provide Correos account and FTP credentials for both Sandbox and Production environment:   Labeller codeClient numberContract number,  `Username and Password. The carrier also provides a specific shipper address for you to set up the shipper account as it has to be a Spain address.
    Your tracking number range would be 0000001 to 9999999, or you can start with a number you want.

    Required Correos Spain API credentials


  • Courex Developer Guide & API Credentials

    Courex Developer Guide & API Credentials



    This developer guide shows how to access Courex shipping. See also the list of required API credentials / keys for Courex integration.

    Get Courex Developer Credentials


    Register for a Courex shipper account if you do not already have one. Email Courex support
    Courex will provide API credentials for both Sandbox and Production environment: Username and Password.

    Required Courex API credentials

  • Delhivery Developer Guide & API Credentials

    Delhivery Developer Guide & API Credentials



    This developer guide shows how to access Delhivery shipping. See also the list of required API credentials / keys for Delhivery integration.

    Get Delhivery Developer Credentials


    Contact Delhivery sales representative to get your Sandbox and Production credentials.
    You can also login to your Delihvery account to get the production Token (API Key) at the header. Delhivery should provide you with the Pickup name


    Required Delhivery API credentials


  • Get credentials to access Deutsche Post DHL shipping API

    Get credentials to access Deutsche Post DHL shipping API



    • Richkart Seller Center is the best multi-carrier shipping Services and API that enables you to automate shipping processes across USPS, UPS, FedEx, DHL, and 60 other couriers. Get the required credentials and access Deutsche Post DHL shipping in just a few steps.

      Get Developer Credentials


      Create a Deutsche Post DHL account
      Go to the “Release & operation” section under the “APIs” tab and create a new application under the “APIs” section - Release & operation.
      Enter the required details
      Enable operations that you’d be using. To successfully print/cancel labels from Postmen, enable the below-mentioned operations under “Geschäftskundenversand/Business customer shipment”

    • 1. createShipmentOrder
      2. deleteShipmentOrder
      3. doManifest
      3. getLabel
      4. getManifest

      Save changes and note down the application ID
      Click the “Request approval” button, read the conditions, and check the “Approval conditions read and satisfied” checkbox. Click “Complete approval request”.


      Click the “Create token” button to generate a token and note it down


      Required API credentials



  • DHL Global Mail Asia & API Credentials

    DHL Global Mail Asia & API Credentials



    This developer guide shows how to access DHL Global Mail Asia. See also the list of required API credentials/keys for DHL Global Mail Asia integration.

    Get DHL Global Mail Asia Shipper Account


    Email DHL Global Mail Asia sales representative
    Tell DHL Global Mail Asia you need to obtain a shipper account for API integration.

    DHL Global Mail Asia will provide Pickup Account Id, Billing Account Id, Shipment Id Prefix and two separate sets of credentials for sandbox and production environments: Client Id and Password

    Required DHL Global Mail Asia API credentials


  • DHL Express Developer Guide & API Credentials

    DHL Express Developer Guide & API Credentials



    This developer guide shows how to access DHL shipping API and DHL Express web services / XML services. See also the list of required API credentials/keys for DHL integration.

    Get DHL Developer Credentials


    First, you will need to register on DHL Express XML Developer Portal
    When registering please make sure to indicate that you are using AfterShip in the field titled, “Describe the application and business process where XML Services will be used.”
    DHL will provide DHL XML- PI toolkit (Developer guide), and API credentials for both Sandbox and Production environment: Site ID and Password.
    It takes around 24 hours for the API credentials to be activated.

    Required DHL API credentials

    Optional DHL credential

    Show account on the invoice: The possible values for this field are - YES or NO. If not specified, it will be set as NO by default. If this field is set as YES,  the WayBill DOC will display payer's details.

    Please note: DHL will print WayBill DOC only if the value of field "service_options.paperless_invoice" is not set or is set as false.

  • Dotzot Developer Guide & API Credentials

    Dotzot Developer Guide & API Credentials



    This developer guide teaches you how to access Dotzot and Dotzot Order Upload web services / XML services. See also the list of required API credentials/keys for Dotzot integration.

    Get Dotzot Developer Credentials


    Email Dotzot sales representative
    Tell Dotzot you need to obtain Dotzot Order Upload web service credentials, and pre-assigned tracking number range (for COD or/and pre-paid)

    Dotzot will provide Dotzot Order Upload web service specification, and credentials for both Sandbox and production environment:   Agent Code, Client ID, Username, and Password, and Preassigned tracking number

    Note that the tracking number range of COD and Pre-paid labels are different.

    Input Dotzot credentials at your Postmen account, and enter the pre-assigned tracking number.

    Required Dotzot API credentials


  • DPD NL Developer Guide & API Credentials

    DPD NL Developer Guide & API Credentials



    This developer guide shows how to access DPD NL shipping. See also the list of required API credentials for DPD NL integration.

    Get DPD NL Developer Credentials


    Email DPD NL sales representative
    Tell DPD NL you need to develop labels offline.
    DPD NL will provide: DPD Parcel Label Specification, Routing Database Specification and Manifest (MPSEXPDATA) Specification
    Ask DPD NL sales team to provide the following: DELISUserID, Dispatch Depot, Tracking Number RangeFTP credentials
    Contact support@postmen.com to generate a testing label and manifest file. Send to DPD NL team for approval.
    Once approved, you can then move on to production mode. You are required to enter the tracking number range after you enter the shipper account details

    Required DPD NL API credentials


  • DPD UK Developer Guide & API Credentials

    DPD UK Developer Guide & API Credentials



    This developer guide shows how to access DPD UK API via Postmen, and DPD UK API via GeoPost Enterprise Service Gateway (ESG) application. See also the list of required API credentials for DPD UK integration.

    Get DPD UK Developer Credentials


    Setup an online MyDPD UK account. Contact your DPD UK representative if you don't have one.
    DPD UK (Geopost UK) will provide API credentials to access DPD UK API: Username and Password. Please note that there are no testing API credentials for DPD UK - as long as the labels are not scanned, the shipments will not be charged. You can enter the API credentials in both the Sandbox and Production environment at Postmen.

    Required DPD UK API credentials

  • DPEX Developer Guide & API Credentials

    DPEX Developer Guide & API Credentials



    This developer guide shows how to access DPEX shippingAPI, and DPEX GETOnline Web / XML Service. See also the list of required API credentials for DPEX integration.

    Get DPEX Developer Credentials


    Email DPEX sales representative Tell DPEX you need to obtain DPEX GETOnline API credentials.
    DPEX will provide two separate sets of credentials for Sandbox and Production to access DPEX GETOnline Web service: Entity ID, Entity Pin, Username, and Password. You can simply use the same account_code for both sandbox and production environments.

    Required DPEX API credentials



  • DTDC Developer Guide & API Credentials

    DTDC Developer Guide & API Credentials



    This developer guide shows how to access DTDC shipping API. See also the list of required API credentials / keys for DTDC integration.

    Get DTDC Developer Credentials


    1. Email DTDC API sales representative 

    2. Tell DTDC you need to obtain API credentials to access DTDC API.

    DTDC will provide DTDC credentials for both Sandbox and Production environment

    Required DTDC API credentials

  • Endicia Developer Guide & API Credentials

    Endicia Developer Guide & API Credentials



    This developer guide teaches you how to get access to Endicia Label Server API. See also the list of required API credentials/keys for Endicia Label Server API integration.

    Get Endicia API Credentials (Production)


    1. Register for an Endicia Premium or Endicia for Mac plan.

    2. Note down the Passphrase entered during sign-up.  The passphrase is different from the password you log in to your Endicia account.

    3. You will receive an email from Endicia with the Production Account ID.

    4. If you forget your passphrase, either use Endicia Forgot Pass Phrase or reset Pass Phrase

    Get Endicia API Credentials (Sandbox)


    1. Register a sandbox Endicia account (choose Endicia Premium or Endicia for Mac) at this dedicated Endicia page

    2. Select Visa and enter card number 4111111111111111 with an expiry date in the future.

    3. Note down the Passphrase entered during sign-up. The passphrase is different from the password you log in to your Endicia account

    4. You will receive an email from Endicia containing your Sandbox  Account ID

    Required Endicia Label Server API credentials



    Set up Endicia Auto-Purchase of Postage via Endicia.com

    Endicia is a pre-paid service, set up auto-purchase of postage so that your Endicia account always has credit.
    1. Log in to your Endicia.com account using your Account ID and Passphrase.

    2. From the My Account tab, select Tools --> Purchase Postage --> Auto-Purchase Settings

    3. Select the Enable check box.

    4. Select a Purchase Amount from the list.

    5. Set your purchase Trigger Amount.

    6.Click Continue to complete the process.

  • Fastway Australia Developer Guide & API Credentials

    Fastway Australia Developer Guide & API Credentials



    This developer guide shows how to access Fastway Courier Australia Fast Label. See also the list of required API key/credentials for Fastway Australia integration.

    Get Fastway Australia API Credentials

    1. Register for a Fastway Australia API Key.

    2. Contact your local Fastway sales representative to create a shipper account if you don't already have one, and request to enable Fast Label API access on the API Key provided in Step 1 above.

    3. Once approved Fastway will provide you with a Production Username, and API key.

    Required Fastway Australia API credentials


  • FedEx Developer Guide & API Credentials

    FedEx Developer Guide & API Credentials



    This developer guide teaches you how to get access to FedEx shipping API via FedEx XML/Web Services. See also the list of required API credentials/keys for FedEx integration.

    Get FedEx Sandbox API Credentials

    1. Register for a FedEx developer account if you do not already have one. Otherwise, login to your FedEx online account.

    2. Visit  FedEx Web Services Page --> FedEx Web Services --> Develop and Test --> Get your test key

    3.Complete the form and make sure you select Global and US , then accept the agreement to continue. If you're testing intra-country within European countries, select the right country in addition to the US and Global account number.



    4.Note down the Developer Test Key, Account Number, and Meter Number.


    5. Check the email associated with your FedEx account. You should receive an email with the title Your Developer Test Key Registration is complete, in which you can find the Test Password

    Get FedEx Production API Credentials


    1. Visit  FedEx Web Services Page --> FedEx Web Services --> Move to Production --> Get Production Key
    Complete the forms, then accept the agreement to continue.


    2. Note down the Production Key and Meter Number displayed. Production Account Number can be found at My Profile --> Account Management

    Important note: You can only make rates request before FedEx Web Services certification process

    3. Check the email associated with your FedEx account. You should receive an email with title Your developer Production Key Registration is complete, in which you can find the Production Password

    4. Go through the FedEx Web Services certification process so that you can print FedEx shipping labels in Production.

    You can generate the testing labels using your sandbox credentials at Postmen.

    The United States and Canada: websupport@fedex.com
    All other countries within LAC (Latin America and the Caribbean): helpdesk@fedex.com
    Brazil: ct-hdesk@mail.fedex.com
    EMEA (Europe, Middle East, Africa, and Indian sub-continent): emeawebservices@fedex.com
    APAC (Asia-Pacific): apacwebservices@fedex.com

    Required FedEx API credentials


    Optional FedEx credentials

    Preferred currency: You can specify the ISO 3 country code to get shipping rates in the preferred currency. By default, the rate will be displayed in the currency the same as that of your FedEx account.

  • FedEx SmartPost Developer Guide & API Credentials

    FedEx SmartPost Developer Guide & API Credentials



    This developer guide shows you how to access FedEx SmartPost shipping API FedEx XML / Web Services. See also the list of required API credentials for FedEx SmartPost integration.

    Get FedEx SmartPost API Credentials


    1. FedEx SmartPost requires a service contract.
    Contact your FedEx account executive to enable FedEx SmartPost for your account.
    Register for a FedEx developer account if you do not already have one.
    Login to your account.

    2. Select FedEx Web Services --> Develop and Test --> Get your test key
    Complete the form, then accept the agreement to continue.

    3. Note down the Developer Test Key, Account Number, and Meter Number.
    FedEx will email you the Test Password. 

    4. Select FedEx Web Services --> Move to Production --> Get Production Key
    Complete the forms, then accept the agreement to continue.

    5.Note down the Production Key, Password, Account Number, and Meter Number displayed.
    FedEx will not email you the Production Password.

    6. Use the FedEx test credentials to generate a label Sandbox environment.
    Send the sample label, together with request and response files to your FedEx sales representative to enable FedEx SmartPost, and get the Hub ID for your Production account.

    Required FedEx SmartPost API credentials



  • GLS Ireland Developer Guide & API Credentials

    GLS Ireland Developer Guide & API Credentials



    This developer guide shows how to access GLS Ireland shipping API See also the list of required API credentials / keys for GLS Ireland integration.

    Get GLS Ireland Developer Credentials


    1. Register for a GLS Ireland shipper account if you do not already have one. Email GLS Ireland support if you face any issues.

    2. GLS Ireland will provide API credentials for both Sandbox and Production environment: Username and Password

    Required GLS Ireland API credentials



  • Hermesworld Developer Guide & API Credentials

    Hermesworld Developer Guide & API Credentials



    This developer guide shows how to access the Hermesworld shipping API. and Hermesworld Routing Web Service / XML Service. See also the list of required API credentials / keys for Hermesworld integration.

    Get Hermesworld Developer Credentials


    1. Email Hermesworld sales representative
    Tell Hermesworld you need to obtain Hermes Routing web service credentials.

    3. Make sure you provide Hermesworld the latest Postmen's IP addresses

    4. Hermesworld will provide Hermesworld Routing web service developer guide, and credentials for both Sandbox and production environment: User Name, Password, Client ID and Client Name

    Required Hermesworld API credentials



  • Hong Kong Post Developer Guide & API Credentials

    Hong Kong Post Developer Guide & API Credentials



    This developer guide shows how to access Hong Kong Post shipping API EC-Ship API. See also the list of required API credentials/keys for HK Post integration.

    Get Hong Kong Post Developer Credentials


    1. Register an EC-Ship account
    2. Email  your EC-Ship Username ( case sensitive)
    3. Postmen will then request permission of accessing the EC-Ship account. Takes 24-48 hours.
    4. An email should be sent from no_reply@ec-ship.hk to the email associated with your EC-Ship account. Click I agree to grant permission for Postmen to access your EC-Ship account via EC-Ship API.

    Required Hong Kong Post API credentials



  • Mondial Relay Developer Guide & API Credentials

    Mondial Relay Developer Guide & API Credentials



    This developer guide shows how to access Mondial Relay shipping API via Postmen. See also the list of required API credentials/keys for Mondial Relay integration.

    Get Mondial Relay Developer Credentials

    1. Email Mondial Relay API support Tell Mondial Relay you need to obtain API credentials to access Mondial Relay API.

    2. Mondial Relay will provide credentials for both Sandbox and Production environment:   Key and Merchant ID

    Required Mondial Relay API credentials


  • Get credentials to access New Zealand Post shipping API

    Get credentials to access New Zealand Post shipping API



    Access New Zealand Post shipping API to streamline and automate delivery processes.

    ? Get developer credentials

    1. Login to your account > Complete the Commercial access form

    2. Request ParcelLabel API access

    For queries, contact New Zealand Post API support at api@eshipnz.zendesk.com (keeping

    ? Required API credentials



    ? Get API credentials

    1. Login to New Zealand Post API developer portal > My applications

    2. Select application > Copy Client ID and Client Secret

    For Site Code, contact your business account manager at New Zealand Post.

  • Nightline Developer Guide & API Credentials

    Nightline Developer Guide & API Credentials



    This developer guide shows how to access Nightline shipping API. See also the list of required API credentials/keys for Nightline integration.

    Get Nightline Developer Credentials

    1. Email Nightline sales representative Tell Nightline you need to obtain API credentials to access Nightline API.

    2. Nightline will provide Nightline credentials for both Sandbox and Production environment:  Username,  Password, Customer code and API Key

    Required Nightline API credentials



  • Ontrac Developer Guide & API Credentials

    Ontrac Developer Guide & API Credentials



    This developer guide shows how to access OnTrac shipping API. See also the list of required API credentials/keys for OnTrac integration.

    Get OnTrac Developer Credentials


    1. Email OnTrac API support apisupport@ontrac.com

    2. OnTrac will provide OnTrac credentials for both Sandbox and Production environment:   Account Number and  Password

    Required OnTrac API credentials



  • Pitney Bowes Developer Guide & API Credentials

    Pitney Bowes Developer Guide & API Credentials



    This developer guide teaches you how to get access to Pitney Bowes Shipping API. See also the list of required API credentials/keys for Pitney Bowes Shipping API integration.

    Get Pitney Bowes API Credentials (Production)


    1. Register Pitney Bowes developer account for shipping API

    2. Get the Piteney Bowes   API KeyAPI Secret and Shipper ID

    3. Setup up Production shipper account at Postmen

    Get Pitney Bowes API Credentials (Sandbox)


    1. Register Pitney Bowes developer account for shipping API.

    2. Get the Pitney Bowes API KeyAPI Secret and Shipper ID

    3. Setup up Sandbox shipper account at Postmen

    Required Pitney Bowes Label Server API credentials




  • Purolator Developer Guide & API Credentials

    Purolator Developer Guide & API Credentials



    This developer guide shows you how to access Purolator shipping API or Purolator E-Ship Web Services. See also the list of required API credentials/keys for Purolator integration.

    Get Purolator E-Ship API Credentials

    1. Register for a Purolator E-Ship Web Services account.
    Purolator will email you a verification link, click on it to verify your account.    
    Login to your account.

    2. Select Obtain Development Key then complete and submit the form.
    Purolator will email you the Development Key, Password, and Courier Account Number.

    3. Select Request for Production Key then complete and submit the form.
    Purolator will email you the Production Key, Password, and Courier Account Number.
    The Production Key is inactive until Purolator approves the request.    

    Required Purolator API credentials



  • Quantium Developer Guide & API Credentials

    Quantium Developer Guide & API Credentials



    This developer guide shows how to access Quantium shipping API and Quantium web XML services via Ezyparcels API. See also the list of required API credentials / keys for Quantium integration.

    Get Quantium Developer Credentials


    1. Email Quantium sales representative
    Tell Quantium you need to obtain Quantium Ezyparcels API credentials. 

    2. Quantium will provide Ezyparcels API Documentation (Developer guide), and testing credentials for both Sandbox and production environment: Username and Password

    3. Login to your Quantium account at their EzyParcels web portal https://www.ezyparcels.net to set default label size (under Admin > My Preferences)



    4. Copy Ship by address code (under Admin > My Send by addresses)




  • S.F International Developer Guide & API Credentials

    S.F International Developer Guide & API Credentials



    This developer guide shows how to access S.F.International shipping API. See also the list of required API credentials/keys for S.F. International integration.

    Get S.F.International Developer Credentials


    1. Email S.F. International sales representative Tell them you need to obtain API credentials to access S.F.International API.

    2. S.F.International will provide S.F.International credentials for both Sandbox and Production environment: Account Number and Key

    Required S.F.International API credentials



  • OmniParcel Developer Guide & API Credentials

    OmniParcel Developer Guide & API Credentials



    This developer guide shows how to access OmniParcel shipping API. See also the list of required API credentials / keys for OmniParcel integration.

    Get OmniParcel Developer Credentials


    1. Email OmniParcel API support. Tell OmniParcel you need to obtain API credentials to access OmniParcel API.

    2. OmniParcel will provide API credentials for both Sandbox and Production environment: Access key and  Currency.

    Required OmniParcel API credentials




  • Get credentials to access Sendle shipping API

    Get credentials to access Sendle shipping API



    Sendle is a 100% carbon neutral delivery service that simplifies parcel delivery for eCommerce businesses, you can enjoy a free premium upgrade and achieve fast label creation at low flat rates.

    Verify your Sendle account


    1. Create a Sendle account

    2. Verify your email. A verification link will be sent to you by Sendle via email

    Required credentials



    Get API credentials


    1. Go to your Sendle account > Account settings > Sender Details > Accept the Dangerous Goods terms and conditions

    2. Go to the Integrations tab > Enter the required details > Agree to terms and conditions > Claim access

    3. Copy the Sendle ID and API Key provided on the next page

    How to get a Sendle Sandbox account?


    Verify Sendle Sandbox account


    1. Create a Sendle Sandbox account

    2. Verify your email. A verification link will be sent to you by Sendle via email

    Get Sendle Sandbox API credentials

    1. Go to your Sendle Sandbox account > Account settings > Sender Details > Accept the Dangerous Goods terms and conditions

    2. Go to the Integrations tab > Enter the required details > Agree to terms and conditions > Claim access

    3. Copy the Sendle ID and API Key provided on the next page

  • Spanish Seur Developer Guide & API Credentials

    Spanish Seur Developer Guide & API Credentials



    This developer guide shows how to access the Spanish Seur shipping API. See also the list of required API credentials / keys for Spanish Seur integration.

    Get Spanish Seur Developer Credentials


    1. Register for a Spanish Seur shipper account if you do not already have one. Email Spanish Seur support if you face any issues.

    2. Spanish Seur will provide API credentials for both Sandbox and Production environment: UsernamePasswordCiCcc and  Nif.

    Required Spanish Seur API credentials


  • Taqbin HK Developer Guide & API Credentials

    Taqbin HK Developer Guide & API Credentials



    This developer guide shows how to access Taqbin HK API. See also the list of required API credentials/keys for Taqbin HK integration.

    Get Taqbin HK Shipper Account

    1. Email Taqbin HK sales representative.
    Tell Taqbin HK you need to obtain a shipper account for API integration.
    2.Taqbin HK will provide a Billing Register Number and a Branch Code specific to your shipping location.


    Required Taqbin HK API credentials


  • UPS Developer Guide & API Credentials

    UPS Developer Guide & API Credentials



    This developer guide shows how to access UPS API and UPS web services / XML services. See also the required API credentials/keys for UPS integration.

    Get UPS Developer Credentials


    1. Get your UPS shipper account number from UPS local sales team.

    2. Input your account number and shipper address in Postmen, make sure the address is exactly the same as your address in the UPS system.

    3. In the UPS Account Authentication section, input your recent invoice info in Postmen so that UPS can verify the account number and invoice info to grant Postmen permission printing label for your UPS account.

    Required UPS API credentials

  • UPS Mail Innovation Developer Guide & API Credentials

    UPS Mail Innovation Developer Guide & API Credentials



    This developer guide shows how to get access UPS Mail Innovation (UPS MI) shipping API, and UPS web services / XML services. See also the list of required API credentials/keys for UPS MI integration.

    Get UPS Mail Innovation Developer Credentials


    1. Register / Login to "My UPS" account](https://www.ups.com/one-to-one/login). Connect an existing UPS shipper account under   My UPS > Account Summary Click "Add an Existing UPS Account" to  If you do not have a shipper account, please contact UPS local sales team. You should see your connected UPS shipper account


    2. Click "Request an access key" at UPS Developer Kit site, make sure you login to your UPS account.


    3. Verify or update your contact information, then click Request Access Key
    Copy your Access Key from the confirmation screen that displays. The key will also be sent to your UPS account email. You can use the same Production credentials for the Test (Sandbox) environment.
    Check with your UPS Mail Innovation sales support - and set up your Cost Center for billing.

    Required UPS Mail Innovation API credentials



  • Whistl Developer Guide & API Credentials

    Whistl Developer Guide & API Credentials



    This developer guide shows how to access Whistl shipping API via Postmen, and Whistl web service. See also the list of required API credentials/keys for Whistl integration.

    Get Whistl Developer Credentials


    1. Email Whistl sales representative Tell Whistl you need to obtain Whistl web service API credentials.

    2. Whistl will provide testing credentials for the Sandbox environment:   Client CodeSite Code and Customer Number.

    3. Use the Whistl testing credential to generate a label via the Postmen Sandbox environment. Send Whistl the sample label, together with request and response xml files.

    4. Whistl will provide the production credentials for Whistl web services API:  Client CodeSite Code and Customer Number

    Required Whistl API credentials



  • Yamato Japan Developer Guide & API Credentials

    Yamato Japan Developer Guide & API Credentials



    This developer guide shows how to access Yamato Japan shipping API See also the list of required API credentials for integration.

    Get Yamato Japan Developer Credentials


    1. Contact Yamato Japan API support at sales@yamatohk.com.hk or cs@ta-q-bin.com.hk

    2. Inform Yamato Japan you need to obtain API credentials to access the API.

    3. Yamato Japan will provide API credentials for the Sandbox environment- usertoken and preshared Key. Requests made while in test mode will not act on live data.

    4. Once tested on your end, Yamato will provide API credentials for the Production environment.

    Required Yamato Japan API credentials



  • Yodel Developer Guide & API Credentials

    Yodel Developer Guide & API Credentials



    This developer guide shows how to Yodel shipping API and Yodel web services / XML services. See also the list of required API credentials/keys for Yodel integration.

    Get Yodel Developer Credentials


    1. Email Yodel sales representative Tell Yodel you need to obtain Yodel API credentials for Yodel API Platform XML Interface (NDXML).

    2. Yodel will provide Yodel API Developer guide, and API credentials for Sandbox and production environment: identify and password

    Required Yodel API credentials


  • Product Management

  • How To Add One By One Product On Richkart Seller Center

    Add One By One Product



    Add one by one product at a time

    Add a Product is an interactive web-based interface used to list a small number of products, one at a time. This tool is available in the Sidebar of the Product Management menu of your seller account. Add a Product tool that can be used to:

    • Create a new product listing: You can list a new product and Richkart will create a new product detail page.

    Create a new product listing

    seller can create a new product listing on Richkart. Before creating a new listing on Richkart, ensure that you have the following information available:

    Information to provideDescription
    Product IdentifierMost products have a unique identification code, such as a UPC, EAN, JAN, or ISBN. It ensures accurate information on the product detail page.
    Offer DetailsOffer details include the product’s condition, price, quantity, shipping options, etc. You can update your offer information at any time.
    Product DetailsProduct details include attributes like product name (title), brand, category, description, and images. These details give buyers a clear view of the product being offered and can be used to highlight special features. Mandatory attributes are subject to change depending on the category you are listing your products in.
    Keywords and search termsStrong keywords can help make your products easier for buyers to find. To learn more, see Using search terms effectively.

    Follow these steps to create a new product listing on Richkart:

    1. Select Add a Product from the Sidebar Menu.
    2. Browse for the category that matches the product you want to sell and click the Select category button. Choosing your category accurately can help buyers find products more easily.
    3. Once you enter the required information in the tabs provided, you can click Save Changes to complete the listing process. You can edit the information for your product listings anytime.

    Note:
    1. Richkart displays listings with relevant and accurate information on the detail page. It is highly recommended that you provide appropriate information for your product listings, to help buyers make a well-informed purchase.

    The information you provide will be published on Richkart typically within 15-30 minutes and your products become visible to customers through search and browse. After you add new products or listings, confirm if you can find your products by searching or browsing for them. If you cannot find your products, You Can Contact To The Richkart Seller Center With Uploading Product Listing Requst ID.

  • How To Bulk Upload Products In Richkart Seller Center

    Add Products via Upload



    Upload your inventory file

    STEP 1: Check my file

    This section allows you to have a quick sanity check for common errors and warnings in the file before the final upload. Select the type of file that you are uploading. Browse and upload the file to check. Click Check my file.

    The tool will generate a report that will highlight any plausible error. You can make changes accordingly and then go for the final upload in Step 2.

    STEP 2: Upload your inventory file


    1. Select the type of file to upload from Product Management.
    2. Click Browse and select the file you created earlier.
    3. Click Upload.
    4. Once File Successfully Uploaded You Can See An " Request ID " For Get The Inventory Status From Richkart Seller Support.

    Uploading your inventory file is not enough to ensure success, however. After uploading your inventory file, follow the link to review your results. For more information on understanding the results of your upload.


    Also, while it can be convenient to remove all your listings and start from scratch, especially if you have lost track of the inventory you have listed on Richkart, you should be aware that selecting Purge and Replace can slow down the overall processing of your inventory file.

  • How To Edit Product Details Or Product Listing On Richkart Seller Center

    Edit Product Listing On Richkart Seller Center



    Edit listing and product information

    You can modify information for products and listings either one at a time using the Manage Inventory tool in your seller account or through an inventory file upload.

    If you are not the only seller contributing information to a product detail page, you might find that some of your requested changes do not appear.

    To edit product details or listing information one at a time, go to the Product Management link, click All Inventory, and find the listing you want to edit. You can make quick changes using the boxes in the columns for Available (quantity) and Price. For other edits, and then enter the new information.

      You can modify information for products and listings either one at a time using the Manage Inventory tool in your seller account, or all at once through an inventory file upload.

      To edit product details or listing information one at a time, go to Inventory and click Manage Inventory and find the listing you want to edit. You make quick changes using the boxes in the columns for "Price" and "Available" (quantity). For other edits, click "Edit" on the far right and select "Edit" from the drop-down menu, then enter the new information in the boxes on the tabs.

    • How To Update Product Image In Richkart Seller Center

      Add Product Images In Richkart Seller Center



      Adding product images

      Using the image tool, you can browse to find image files on your computer and upload them to Richkart for your products. You can provide one main product image and up to Thirteen alternate image views for your product listings on Richkart. You can add an image either when you create a product page or after the page is already created. It can take up to 24 hours after adding an image for it to appear on the website.

      To add an image to a listing:

      1. On the Product Management tab, select the Product Images.
      2. Enter Product ID Or Product Name.
      3. Hit Enter Button Or Click On Get Product Images Button.
      4. In the next window, click Upload Icon And Browse File for the first empty image area.
        The Main image is labelled When You Select Radio Button of Any of Image.
      5. Select an image from your computer and click Open.
      6. Once Image Selected That Images Successfully Uploaded On Specific Product.
      7. Once Product Images Uploaded, That Particular Listing Goes Un-Publish until Final Review of Richkart Inventory Inspector.


    • How To Transfer Inventory To Richkart Warehouse

      Transfer Inventory To Richkart Warehouse



      Seller Can Easily Transfer Their Selected Product To The Richkart Warehouse If The Product Are Published.

      Only Those Seller Can Transfer Their Products To The Richkart Warehouses If The Seller Subscribed With Fulfilment By Richkart ( FBR ).

      The Inventory Creation Workflow allows you to create a transfer to our fulfilment centres in six easy steps:

      1. Select Product
      2. Set Quantity
      3. Prepare Products
      4. Label Products
      5. Preview Shipments
      6. Prepare Shipments
      7. View Summary

      First, you need to choose the products in your inventory that you wish to ship to Richkart. You can do this either from the " All Inventory " page.

      Select each product you want to ship, and then select Transfer To Warehouse from the Apply to Selected Item(s)

      1. Select Product From " ALL INVENTORY " Page.
      2. One By One With Checkbox.
      3. Click On Transfer To Warehouse.
      4. Choose The Nearest Warehouse From The Available List.
      5. Set Quantity
      6. Click On the " Save " Button

      Once Product Successfully Transferred, After That Seller Have To Download The QR Code Sheet And Place That QR On Every Product And Pack Into One Box For  Handover To The Richkart Inbound Picker.


    • How To Download QR Sheet of The Transferred Products of Richkart FBR

      Download FBR Product QR Sheet



      Download FBR QR Sheet

      Once Product Successfully Transferred To The Richkart Warehouse Seller Can Easily Download That Following Product QR Code Sheets From Seller Center Dashboard.

      Here's The Following Option Seller Can Follow:-

      Go To "Product Management" In Seller Center.

      Click On " Warehouse Inventory " In Sidebar

      Click On " Ticket ID" of Products.

      On Right Side, You Can See The Following Button of " Download QR of Lead Products" 

      Once An Sidebar Menu Opened Just Click on " Download/Print" For Save As A PDF File.

      Shipment Level Checklist for Seller Premise

      To assist you with creating your shipment, we encourage you to download and use the Shipment Level Checklist while preparing your products and shipment for FBA.

      Important: Please review the Requirements for Stock Transfer Notes and Delivery Challans before shipping your units to the Richkart fulfilment centre.

    • My Store Profile

    • How To View My Store Profile On Richkart Seller Center

      View My Richkart Seller Center Profile Page



      Seller Can Easily View And Update Their Store Profile From Dashboard By This Following Option:-

      Login Your Account

      Sidebar Menu Click On " Store Profile "

      Here Seller Can See Complete Information of Their Store And Individual Informations. On The Store Profile, Page See Can View:-

      1. On First Tab Seller Can View And Update:-

      Personal Information:-

      Business Information:-

      Bank Information:-

      Recent Order's:-

      Ticket Information:-

      2. On The Second Tab Seller Can View:-

      All The Published And Un-Published Products Inventory.

      3. On The Third, Tab Seller Can View Their Store Policy's

      Shipping Policy

      Refund Policy

      Cancellation Policy

      4. On The Fourth Tab Seller Can View Financial Information Data:-

      Total Sales

      Deduction Charges

      Settlement Amount Etc.


    • How Can Change Or Update My Bank Account Information In Richkart Seller Center

      Change Or Update Bank Account Information



      Bank account information

      Richkart uses electronic transfers to pay your sales proceeds. Before you can receive payments, your seller account must specify a bank account for us to deposit money into. We cannot transfer funds to a credit card or online payment systems such as PayPal, Or Other Third-Party Payment Services.

      To avoid payment delays:

      • Your seller account must have a business address associated with it.
      • Your bank account must be located in India.
      • Your bank account information must be up to date.

      Add your bank account information

      Whenever you add or change bank account information, a three-day security hold goes into effect. Fund transfers cannot be initiated until the hold expires. Only the primary account owner can make changes related to payment information.

      To add new bank account information to your seller account:


      1. Go to Withdraw Management and click Manage Deposit Method.
      2. On the Bottom, You Can See the New Column " Request For New ".
      3. Enter All The Required Information of Your Bank Account
      4. Upload An Account Proof Such As A, Passbook Front Copy, Bank Statement, or Other Account Proof.
      5. Click On Submit Button.

      Once Your New Bank Details Successfully Submitted, Richkart Seller Center Will Credit An Test Amount In Your Bank Account And Notify You Once Your Test Amount Successfully Credited. For New Account Verification. Once Test Amount Successfully Matched With Our Proceed Amount Your New Bank Details Successfully Credited.

    • What Information Buyers Can See On Richkart.com

      Information Buyers Can See On Richkart.Com



      Seller information displayed to buyers

      The seller information you provide to Richkart appears on the Seller Information page

      Provide information about your business

      When you register your Richkart Seller account, you are required to provide information about your business.

      You add or change this information at any time by following these steps:


      1. From Seller Central, go to the Seller Store Profile page.
      2. In the Business Information section, click the pencil for the information that you want to add or change.
      3. Enter the new information or edit the current one.
      4. When you're finished, click Submit.

      The business information that you provide to Richkart appears in the different sections of the Seller Account Information page, as shown in the table below.

      Seller Account InformationField NameRequired Information
      Place of establishment information
      Legal nameFor companies, the name your business is registered under; for individuals, your name.
      Place of establishment addressThis is the permanent business location where your business conducts its operations;

      FBA sellers: The place of establishment address should be associated with your VAT registration number and appear on VAT invoices issued to you.

      TAX Registration Number (All sellers)Your VAT and CST registration number should be associated with the legal name of your business and with your place of establishment address.

      Overview

      When you register to sell on Richkart, you are required to provide basic information about your business. You can change this information or add additional information in the Your Seller Profile section on the Seller Account Information page.

      The business information you provide to Richkart appears in two sections of the Seller Account Information page, as shown in the table below.


      Business Information SectionField NameRequired Information

      Seller Information

      Business Display Name

      The name displayed to buyers for your Richkart listings and on your Seller Profile.

      Customer Service Email

      The e-mail address Richkart displayed to buyers through the Buyer-Seller Messaging Service.

      Customer Service Reply To Email

      The e-mail address Richkart will use when buyers reply to our order confirmation e-mails.

      Customer Service Phone

      Optional. Richkart will display this telephone number to buyers on your Seller Profile.

      Place of Establishment Information

      Legal Name

      For companies, the name your business is registered under; for individuals, your name.

      Place of Establishment Address

      This is the permanent business location where your business conducts its operations;

      FBA sellers: the place of establishment address should be associated with your VAT registration number and appear on VAT invoices issued to you.

      TAX Registration Number (All sellers)

      Your VAT and CST registration number should be associated with the legal name of your business and with your place of establishment address.


      Change Your Business Information

      To change the business information for your seller account, complete the following steps:

      1. From Seller Central, go to the Store Profile page, then click Your Seller Profile.
      2. Click Edit next to the information you want to change.
      3. When you're finished, click Submit.


    • How To View And Update Information And Policy Richkart Seller Center

      View Information And Policy



      Your Info and Policies

      Your Information & Policies page is a place where you can create information about your business to provide to customers.

      Note: If you don't see Your Info & Policies on the Settings menu, you don't have access rights for this tool. Please contact your account administrator to gain access rights.

      Using this tool, you can update pages for customers that contain basic information about your store, including the following:

      About Seller

      Introduce your business and build your brand.

      Seller Logo

      You can upload an image of your business logo, which must be a .jpg, .jpeg or a .gif file, 120 pixels wide by 30 pixels high, and cannot be animated. The maximum file size of the image must be less than or equal to 20,000 bytes. Websites or email addresses should not be on the logo, as this would be considered to be redirecting sales.

      Delivery

      Provide your delivery policies and rates.

      Shipping Policy

      If You Are Using Self Ship Service Seller have to Add or Update their own shipping policy on the store profile page.


      Exchange Policy

      Seller Have to Add or Update Their Own Exchange Policy on Profile Page For customer information and knowledge before they buy your products.


      Returns & Refunds

      Your return and refund policies, including instructions for returning items.

      Overview

      The Your Information & Policies feature allows sellers their information through Seller Central. This information appears to your customers on the Richkart.Com website when they click the link to learn more about you.

      Using this tool, you can build help pages and give potential customers important information about your stores, such as your returns policy or your shipping rates.

      With Your Information & Policies, you can:

      • Provide basic information about your store in Store Profile and choose your Seller Logo.
      • Explain your Shipping Policy.
      • Explain your Returns & Refunds Policy.
      • Explain Your Exchange Policy.

    • Self Ship Shipping Settings

    • Configure My Shipping Settings

      Configure My Shipping Settings



      Log into your Seller Central account and under Settings Only the primary account holder for your account can grant you permissions to use this feature. To gain access, contact the primary account holder for your account (the primary account holder is the person who initially registered with  Richkart Sellercenter).

      You can See Feature In Sidebar under Shipping Configurations, click Shipping Settings Here You Can See Default Country of Registered Country, Also On The Second Option, You Can Configure These Following Options:-

      1. 1. Free Shipping Configurations
      2. 2. Operating Days.


       

    • Shipping Location

      Shipping Location



      This feature allows you to add your Ship-From Location. By default, this location is set as According To The Login Country Dashboard. No action is required from you on this page.

    • How Can I Configuration Free Shipping On Richkart Seller Center

      Free Shipping Configurations



      Log into your Seller Central account and Sidebar Menu, Click On Shipping Configurations. On the First Tab " Shipping Settings" You Can See An Option With the Title of:-

      Free Shipping

      If You Would Like To Enable Free Shipping Just Enable The Toggle And Set The Price Band For The Customer With Minimum Amount.

      An Example:-

      You Set Free Shipping Applicable If Customer Cart Minimum Order of 7000./

      Minimum Cart Total
      Number of Product
      Product Price Each
      Shipping Amount
      7,000./
      1
      7,000./
      0.00./
      7,000./
      3
      2,333.33./
      0.00./
      6,999./
      1
      6,999./
      Apply According To The Customer Area Location

      If Customer Have Two Product In Cart 1 Product Of You And One Product More Product of Other Brand Or Store In That Case Shipping Charges Automatically Goes ( Zero ) 0.00 ./ If You Set Up Free Shipping On Cart Minimum Amount And Other Seller Shipping Charges Applied On Customer Total Cart Value.

    • How Can I Setup My Business Operating Business Days In Richkart Seller Center

      Operating Days



      You can use the ‘Operating Days’ feature to select the days of the week on which you work. You can indicate your weekly off by deselecting the day on which you want to take an off every week using this option. You will not get any order with the Ship Date on the weekly off selected by you and the delivery promise displayed to the customers will be modified to accommodate your weekly off after you have made the changes in the operating days and saved those changes.

      Note: Sunday is selected as the weekly off day, by default, for you. You can select a maximum of one day off per week, and have the option to select all the days of the week as working days by checking the box against each day. Your first weekly off cannot be within two days. 

    • How Can I Set Handling Time In Richkart Seller Center

      Handling Time



      What is the handling time?

      Handling time is the number of days taken by a seller to procure, pack and ship a product after the order is confirmed.

      Can I set different handling time for different ASINs or Product?

      No, Currently That Feature Is Not Available For different handling time for different ASINs.

      How to change the handling time?

      Go to the Shipping Configurations page. Select on First Tab Shipping Setting On The Bottom You Can An Option With Name of  " HANDLING TIME " Just Click On The Pencil Button And Select Two Follwomg Option From The Model:-

      1. Handling Within " HR. "

      2. Handling Withing " Days "


    • How Much Shipping Services And Regions We Can Set In Richkart Seller Center

      Richkart Sellercenter Shipping Services



      In The Richkart Seller Center, There is Three Number of Shipping Services:-

      1. Priority Overnight Delivery (1-3 days or 3-5 days) for areas around metro cities. Seller wants to offer free delivery for these areas.
      2. Standard Delivery (4-6 days, 6-8 days ) for neighbouring states or Areas.
      3. Economy Delivery (8-10, 12-14 days) for Small Or Long.


    • How To Create An Shipping Template In Richkart Seller Center

      Create An Shipping Template



      1. From the Easy Ship Settings menu, click Add New Region For creating a new shipping template.
      2. On the Shipping Templates tab, Click Create New Shipping Template
      3. Enter the template name (for example, "Easy Ship").
      4. Choose the Rate for your shipping rates:
        • Per item/weight-based, or
        • Price banded.
      5. Select or deselect Handling Time Settings.
      6. Edit Shipping OptionsRegions, and Rates as applicable.
      7. Select Transit Time And Shipping Rates According To The Rate Model.
      8. Select the Deliverable State, City, Area Name, And Pin Code For Customer Delivery Checkup.
      9. Click Save





    • How To Manage Shipping Template Status Richkart Seller Center

      Manage Shipping Template Status



      Seller Can Enable And Disable Created Shipping Template From The Richkart Sellercenter That Option Seller Can See On This Following Option:-

      1. Click On Shipping Configuration
      2. Choose The Second Tab.
      3. Click On Template Status At The Last of The Table " STATUS "
      4. Click On Button.

      Seller Can Also, Update The Shipping Template Status By Editing The Template, On The Edit Page Seller Can See On/Off Toggle Switch For Template Status.


    • How To Configure Price Banded Shipping Richkart Seller Center

      Configure Price-Banded Shipping



      Configure price-banded shipping

      If you wish to offer price-banded shipping, you need to create price bands, such as INR 0 to INR 500, INR 500.01 to INR 1,000, INR 1,000.01 to INR 5,000 and so on. Each price band has its own shipping rates. When a customer purchases your products, Richkart reviews the total order value, identifies the band in which the total order value falls, and then applies the shipping rate that you have specified for that price band.

      To add or edit price-banded shipping settings, follow these steps to confirm your shipment:


      1. In Template Name, add the name of the newly created template.
      2. The Shipping Time column has service levels that cannot be edited (2-4 days, 4-7 days and 5-14 days). You would need to configure shipping areas/geographies on the basis of the service levels (IN Exp Domestic 2-4 days, IN Std Domestic 4-7 days or IN Std Domestic Econ 5-14 days) you can offer through your courier partners.
      3. To add a new price band, input the product value for the price band (such as INR 0-500).
      4. In the Shipping Price column, type the shipping rate for shipping orders that fall into the price band.
      5. All shipping rates must be inclusive of applicable taxes.
      6. You can continue to add more price bands as you require.
      7. When you have finished adding the rates you want, click Save.

      Note: The first time you set up price-tier shipping, only the upper bound limit for the lowest band is available and it is pre-populated with "Up". When you type a value for the upper bound INR value, the lower bound INR value for the second band which is INR 0.01 above the upper bound INR value for the first band appears automatically.

      The following example illustrates the working of price-banded shipping. This table shows three different banded prices:

      Price bandShipping price
      INR 0 - 500INR 35
      INR 500 - 1000INR 60
      INR 1000 - aboveINR 120

      For example, if the customer orders two products from you; a bracelet that costs INR 2,500.00 and a watch that costs INR 825.00, Richkart calculates the total ship rate to the customer as follows:

      INR 2,500.00 (bracelet) + INR 825.00 (watch) + INR 3,325.00 (total) + INR 120.00 (shipping rate; order falls into the INR 1,000.00 – up band) = INR 3,445.00

    • How To Configure Per Item Or Weight Based Shipping Richkart Seller Center

      Configure Per Item Or Weight Based Shipping



      Configure per item/weight-based shipping

      When you offer per item/weight-based shipping, you set a per-weight rate or a flat per-item rate for handling and also set a price per order charge for handling. When the customer purchases your products, Richkart applies a single pre-order price and then uses your shipping settings to calculate the appropriate per-weight or per-item rate for each product in the order.

      Per item/weight-based shipping is the default shipping template option. The areas or geographies enabled by you for any shipping template appears in the Shipping Templates tab. To view shipping templates, 

      To add or edit per item/weight-based shipping settings, follow these steps to confirm your shipment.


      1. In Template Name, add the name of your newly created template.
      2. The Shipping Time column has service levels that cannot be edited (2-4 days, 4-7 days and 5-14 days). You need to configure areas/geographies based on the service levels (IN Exp Domestic 2-4 days, IN Std Domestic 4-7 days or Std Domestic Econ 5-14 days) you can offer through your courier partners.
      3. In the States column, You can select/de-select the areas or geographies you want to ship to, up to a Pincode level – Region > State > City / District > Pincode.
      4. In the Unit Price column, select whether you wish to add a per-weight or a per-item rate for each supported region.
      5. In the Unit Price column, type the INR (Indian Rupee) ship rate amount you want to charge for per item or weight shipping.
      6. In the Price Per Order column, add the price per order or delivery if applicable.
      7. Click Save to save the settings in your template.
        Note: The shipping time excludes the handling time. The shipping time refers to the time it takes for a product to reach the customer, once it has been shipped from your warehouse. Also, the per weight shipping charges take values proportionate to the weight of the product, for example, if we configure INR 5.00 per 500 gms, then for a 600gm product system takes 1.2 X 5 = INR 6.00.

      How does Per Item/Weight-Based shipping work?

      The following example illustrates the working of per item/weight-based shipping. If you use a price per order rate of INR 40.00 and a per-weight rate of INR 5/500g. If the customer purchases two products from you, a 25 kg television and a 1 kg DVD player, Richkart calculates the total shipping rate to the customer as follows:

      ProductQuantityWeightPrice per orderPer-weight rate
      Television125INR 40INR 5/500g
      DVD player10.800INR 40INR 5/500g

      Therefore, for this order, the shipping rates are calculated as:

      INR 40.00 (Price Per Order) + INR 250.00 (50 x INR 5, weight rate for the TV) + INR 8 (1 x INR 5 + 0.6 x INR 5, weight rate for the DVD player ) = INR 298 (INR 40 + INR 250 + INR 8).

      Alternatively, if you set price per order (the flat rate you can levy for each order) of INR 40.00 and a per-item rate of INR 70.00 and the customer orders two products from you, a Sapphire pendant and a Diamond tiara, Richkart calculates the total shipping rate to the customer as follows:

      ProductQuantityWeightPrice per orderPer-weight rate
      Sapphire pendant1N/AINR 40INR 70
      Diamond tiara1N/AINR 40INR 70

      Therefore, for this order, the shipping rates are calculated as:

      INR 40 (price per order) + INR 70 (Per-item rate for the pendant) + INR 70 (Per-item rate for the tiara) = INR 180 (INR 40 + INR 70 + INR 70).




    • What is The Richkart Fulfillment By Richkart ( FBR )

      Fulfillment By Richkart ( FBR )



      Fulfilment by Richkart ( FBR )

      Policies and RequirementsFeatures and FeesManaging FBA InventoryBusiness AnalyticsResources

      In Fulfilment By Richkart (FBR), you store your products in Richart’s world-class fulfilment centres, and we take care of packing and shipping each order to customers. Your products get the Primary badge and  Fulfilment By Richkart (FBR),  tag due to the fast and free delivery options to customers.

      Note: TRY FBR is a limited-time promotion that allows you to try FBR for the first time and experience its benefits and increased sales due to the Primary badge. All the FBR specific charges (transportation to the fulfilment centre, storage, packing and removals) are made free by this offer. For more details, please visit Try FBR for free.

      Register for Try FBR.

      How FBR Works

      • Step 1: Choose the Richkart fulfilment centres in which you want to store your products

        Once you click Register for FBA, choose Richkart fulfilment centres (FCs) in the state where you want to start FBR. Select the state where you have GST registered. It is recommended that you register in all the fulfilment centres in your state to avoid space issues later.

      • Step 2: Share your Business Details

        Please keep your GST, PAN, and other business details handy.

        Note: Richkart keeps this business-related information confidential and safe.

      • Step 3: Add Richkart fulfilment centres which were selected earlier, to your GST certificate

        In FBR, you store your products in Amazon fulfilment centres. Therefore, it is like an Additional Place of Business (APB) for you. As per Government guidelines, you will need to add the Richkart fulfilment centre’s address as APoB in your GST certificate. This is a two-day process that you can complete on your own for free, or seek guidance from our recommended third-party CAs at nominal charges. Once you submit relevant documents, our teams will verify them and enable you for FBR within 24 hours.


      • Step 4: Send your products to your chosen Richkart fulfilment centre

        Once FBAR is enabled, please prepare your shipment and send it to the Richkart fulfilment centre through Richkart Inbound Transportation (RTS) in which we will pick up the shipment from your location. You could also ship it through any third-party service provider or your own shipping carrier.

      Once Richkart receives your products at the fulfilment centre, they are available for customers to buy. Richkart will take care of picking, packing and shipping your orders along with managing returns and availability of customer service in regional languages.

      Fees associated with FBR

      There are NO additional set up charges or subscription fees when you add Fulfilment by Richkart to your seller account.

      *Standard sell on Richkart is applicable for other shipping methods like Easy Ship as well. However, in FBR, the Closing Fee and Shipping Fee is reduced and is lesser than the other shipping channels (Easy Ship).


      Fulfilment by Richkart (FBR)

    • Other Topics

    • How can I run a report on sales tax collected on my behalf by Richkart?

      How can I run a report on sales tax collected on my behalf by Richkart?



      Download and reference the Payment Details Report available in Payment History to find sales tax collected on your behalf.

    • What happens when the tax law changes?

      What happens when the tax law changes?



      Every month, the tax software is updated to reflect changes in laws and the effective dates for those laws. Sales occurring after the effective date of law changes are taxed based on the updated laws. Users are not required to make updates.

    • Where can I enter my tax rates?

      Where can I enter my tax rates?



      You can add your own tax rates of your product category in your dashboard while you upload the product in your inventory.

      Tax update is not mandatory if your product price included With Tax Price You No Need To Update Tax Rates Separately

      If Your Product Price Excluded Tax Price You Can Add Separate Tax Price In Tax Category While Upload The Product With Particular Category.

    • How are taxes calculated?

      How are taxes calculated?



      Richkart uses tax software containing virtually all of the tax rates levied by tax jurisdictions in the INDIA. territories, along with information about the items that are taxable in each of those jurisdictions. For more information, please refer to the following articles: "Configuring Sales Tax Collection" and "Current Sales Tax Codes for Richkart Marketplace".

    • What happens when I choose a particular tax jurisdiction, such as a city or county, for sales tax collection?

      What happens when I choose a particular tax jurisdiction, such as a city or county, for sales tax collection?



      The tax software used by Richkart automatically calculates the appropriate tax for any order shipped to that tax jurisdiction.

      For example, if you want Richkart to collect tax for your sales to customers in INDIA the software will calculate taxes.

    • Do I have to collect sales tax?

      Do I have to collect sales tax?



      That depends on your particular circumstances and applicable law. We recommend consulting a tax advisor because we are unable to offer legal advice. Richkart will not collect sales tax on your behalf without your request unless required by law. See the "Sales Tax Collection Overview" article for more information and a list of states for which Richkart is required to collect taxes.

    • How do I define what sales tax to collect?

      How do I define what sales tax to collect?



      If you elect to have Richkart collect sales tax on your behalf, you will use Partner Tools to choose the state(s) and local jurisdictions where you have a tax collection and remittance obligation. After making your choices, Richkart uses tax software to automatically calculate the appropriate taxes on each sale based on the item sold and delivery location. You can review your Richkart Marketplace Retailer Agreement and Tax Policy for more information. You may wish to contact a tax advisor if you are not familiar with your sales tax obligations. For more information, see: "Configuring Sales Tax Collection".

    • Who is responsible for remitting sales tax for the orders placed on Richkart?

      Who is responsible for remitting sales tax for the orders placed on Richkart?



      It is a Marketplace Seller’s responsibility to remit sales tax (and product taxes and fees) to the applicable taxing jurisdiction. See "Tax Collection and Remittance Policy Addendum" for more information. Marketplace Sellers have the option of having Richkart collect taxes and fees on the Marketplace Seller’s behalf. Using our Partner Tools, you will specify the state(s) and local jurisdictions where you have a tax collection and remittance obligation. See the "Sales Tax Collection Overview" article for more information.

    • How do I know if I need to charge tax in a particular state?

      How do I know if I need to charge tax in a particular state?



      Please consult your tax advisor. This is considered a legal issue, so we are unable to provide any guidance regarding this issue.

    • I want to report someone who is not an authorized reseller. What should I do?

      I want to report someone who is not an authorized reseller. What should I do?



      Richkart does not take a position as to the enforcement of any contractual relationship between third-party sellers and their suppliers, and does not intervene in any authorized reseller arrangements. You will need to work directly with the Seller in question.

    • Where can I enter the tax rates?

      Where can I enter the tax rates?



      You can't add your own tax rates. Richkart uses a rules-based tax software that calculates tax rates based on a combination of factors including ship-to address and tax code. When a customer purchases a product, the appropriate taxes and fees are automatically calculated based on the item and ship-to tax jurisdiction; you can't enter a custom sales tax rate or fee percentage.

    • Can I sell used books with valid ISBN number on Richkart Marketplace?

      Can I sell used books with valid ISBN number on Richkart Marketplace?



      Used books are not allowed to be sold on Richkart. Only new books with valid ISBNs are permitted to be listed on Richkart

    • Can I make one order tax exempt?

      Can I make one order tax exempt?



      There is not a process available at this time for making Marketplace orders tax exempt. A Marketplace Seller may refund sales tax collected from a sales transaction if the Marketplace Seller determines that the sale is, in fact, tax-exempt.

    • Getting Started: -

    • Getting Started

      What qualities does Richkart look for when inviting a Seller to join Richkart Marketplace?



      We are looking for relationships with reputable retailers and brands that provide:

      • First-class customer service
      • Unique product assortment
      • Competitive pricing
      • Fast and reliable fulfillment

    • I am a Drop Ship Vendor (DSV).

      I am a Drop Ship Vendor (DSV). Can I sell on Richkart Marketplace as well?



      Yes, you can sell as both a DSV and a Marketplace Seller. However, any items you offer must be sold as either a DSV or a Seller. You can't sell the same item as both a Seller and a DSV.

    • How do I join the Richkart Seller Center?

      How do I join the Richkart Seller Center?



      Visit! https://sellercenter.richkart.com/signup And Click On Sign-up or Register Button.

    • Overview: -

    • What is Selling on Richkart?

      What is Selling on Richkart?



      Selling on Richkart is a program that enables both individuals and businesses to sell their products and inventory on Richkart.com.

    • Why should I sell on Richkart?

      Why should I sell on Richkart?



      There are many reasons to sell on Richkart—from the hundreds of millions of Richkart customers who can see your products to the ability to start selling fast without the need to create a new standalone website. Learn more about the benefits of Selling on Richkart.

    • Can I list my products in all Richkart categories?

      Can I list my products in all Richkart categories?



      Prior approval may be required to list certain products in certain categories. See the Categories page for more information.

    • What type of products cannot be listed on Richkart.com?

      What type of products cannot be listed on Richkart.com?



      Some products may not be listed as a matter of compliance with legal or regulatory restrictions (for example, prescription drugs) or Richkart policy (for example, crime scene photos, weapon’s, drunk or prohibited products). For detailed information, please see our Restricted Products Help section.

    • Do you offer fraud protection?

      Do you offer fraud protection?



      Yes. Richkart's payment fraud protection helps you eliminate fraudulent orders for your products.

    • What is the A-to-z Guarantee program?

      What is the A-to-z Guarantee program?



      Richkart has built a base of millions of satisfied customers by being responsive to their concerns and acting quickly to resolve problems. We extend this valuable customer trust to sellers through the A-to-z Guarantee program.

      The A-to-z Guarantee Program is for situations where a customer never received a product or received a product that is materially different from what was ordered or expected. We ask customers to first contact the seller when they have a problem. If the seller fails to resolve the problem, the customer can file an A-to-z claim. When Richkart receives the claim, we send the seller an automated email detailing the claim and requesting basic information from the seller about the order and the fulfillment process. Richkart will then determine how the claim will be settled, which may include reimbursement of the order to the customer, at the seller's expense.

    • How do I open a new Richkart seller account?

      How do I open a new Richkart seller account?



      You can register today for the selling account of your choice, without the need to contact a sales person by clicking on the Sell as a Professional or Sell as Individual buttons on this page.

      Before you begin the self-service registration process, be sure to have the following information available.

      • Your business name, address, and contact information
      • An internationally-chargeable credit card with valid billing address
      • A phone number where you can be reached during this registration process
      • Your tax identity information.

    • Can I cancel my Professional selling account?

      Can I cancel my Professional selling account?



      Professional Sellers can switch to an Individual selling plan at any time by changing account settings. Your account remains open and you can continue to offer items on Amazon as an Individual Seller. You will not have access to Professional account benefits, such as bulk upload and order reports, seller customized shipping rates, and special listing features.

    • How can I close my Richkart seller account?

      How can I close my Richkart seller account?



      If you want to close your account permanently, Seller Support can assist you. Keep in mind that you can use our Listings Status feature to suspend your listings, or you can remove your listings entirely but hold on to your account for future use.

      Before you close your account permanently, please cancel and remove your listings and resolve all transactions. Find out more about how to close your account

    • Where else can I learn about how selling on Richkart Seller Center works?

      Where else can I learn about how selling on Richkart Seller Center works?



      We have videos, webinars, web pages, and more to help you find what you need.

    • Pricing

    • How much does it cost to sell on Richkart.com?

      How much does it cost to sell on Richkart.com?



      Richkart offers two selling plans. The Professional selling plan is available for a Zero monthly subscription fee plus per-item selling fees, which vary by category.

      If you plan to sell fewer than 40 items a month, the Individual plan may be best for you. There is no monthly subscription fee. Instead, Individuals pay 5.INR On per item sold plus other selling fees, which vary by category.

      Learn more about Selling on Richkart pricing › 

    • What are the differences between Professional and Individual accounts?

      What are the differences between Professional and Individual accounts?



      Third parties can sell on Richkart.com as Individual or

      Seller Account Type Individual Professional
      Monthly Subscription    N/A    N/A   
      Per Sale Closing Fee1  5. INR    N/A
      Use of feeds, spreadsheets, and other tools to load inventory    No Yes
      Access to order reports and order-related feeds                             No Yes
      Sell in 20+ open categories                              Yes Yes
      Apply to sell in 10+ additional categories    No Yes
      Customize shipping rates                                  No Yes

       

    • Sell Your Items

    • How do I manage my selling account?

      How do I manage my selling account?



      Use the Seller Central website to manage all aspects of selling on Richkart. Seller Central is the website where you manage your selling account, add product information, make inventory updates, manage orders, and manage payments.

    • How do I add inventory?

      How do I add inventory?



      You have four options for submitting product-related data:
      • Use the Add products button on Seller Dashboard product pages.
      • Use the Add a Product feature on Seller Central to create one product at a time.
      • Use Excel-based inventory files to create multiple products simultaneously.
      • Use Richkart Marketplace to perform bulk uploads and receive bulk reports.

    • How will I know when I have a sale?

      How will I know when I have a sale?



      Richkart notifies you by email or text message, & Automated Call when you receive an order. You can choose either notification method in your account settings.

    • How much does it cost to ship items I sell?

      How much does it cost to ship items I sell?



      When you fulfill orders yourself, Your shipping rates apply to Your products if You are as an individual seller.

      If You sold by As An Professional Sellers, Richkart Provide You Inbuilt Shipping System For Manage Your Shipping & Order Related Information On Your Dashboard.
      For products that Richkart fulfills for you, in addition to the Selling on Richkart fees, you will be charged fees for order fulfillment, storage, and optional services.

    • Seller Center Navigation

    • I’m having trouble signing in to Seller Center - what do I do?

      I’m having trouble signing in to Seller Center - what do I do?



      The Seller Center sign-in window includes a Forgot your password? link. Click it, And Enter your Registered Mail Address For Verify your Account When You Click On Submit Button An New Password Reset E-Mail Will Receive You On Your E-Mail Address For Access Your Seller center Dashboard This E-Mail Is Valid For 1 Hour After That it Will Expire.

    • What do I use the Seller Center for?

      What do I use the Seller Center for?



      You must use Seller Center to register your company and to create or update Partner Settings (e.g. return policy, shipping methods, tax settings, etc.). You can also use Seller Center to view reports and analytics to help you manage your catalog and performance. You can (but do not have to) use Seller Center to manage your items and orders.

    • How can I tell if my items have been published?

      How can I tell if my items have been published?



      In Seller Center, the Manage Items page provides a snapshot view of your current items. This page allows you to search for a specific SKU or Product ID or filter by a specific status to see if your item has been published. This page is accessible from the left navigation bar under the PRODUCT MANAGEMENT section. For more information, see Navigate the Manage Product in Seller Center.

    • Item & Inventory

    • What do I do if my item has been incorrectly matched on the site?

      What do I do if my item has been incorrectly matched on the site?



      If you find that your item is incorrectly matched to another item, check whether the item was set up with an incorrect Product ID. You can update the Product ID of your item by following the steps in Update an Item's Product ID. If you have set up your item with the correct Product ID, contact Partner Support and provide documentation showing the item's Product ID is correct. This could be a link to the manufacturer’s website (with UPC/GTIN information clearly listed for the item), an image of the item (with Product Name and UPC in clear view), or any other proof that the UPC is assigned to this item.

    • To update the Prop 65 Safe-Harbor Warnings for all of my impacted listings, can I upload a spec file with only item SKUs and the new warning text?

      To update the Prop 65 Safe-Harbor Warnings for all of my impacted listings, can I upload a spec file with only item SKUs and the new warning text?



      No, if you use the Full Item Spec, you must include ALL existing attributes or else any empty cells will overwrite existing data, deleting the current entries. Also, do not remove "unneeded" columns as the system won't recognize the file if it's altered.

    • Is there a SKU cap or limit set?

      Is there a SKU cap or limit set?



      There is no limit or cap on the number of SKUs on Richkart Marketplace.

    • If my item is unpublished because of Price Parity or Reasonable Price Not Satisfied, what does that mean?

      If my item is unpublished because of Price Parity or Reasonable Price Not Satisfied, what does that mean?



      To create the best customer experience, Richkart enacts automated rules that remove noncompetitively priced items from Richkart Marketplace. Both the Price Parity and Reasonable Price Not Satisfied rules compare identical items on different websites. The Price Parity rule will automatically unpublish an item from Richkart if its price is higher than the price you offer on a competing website. The Reasonable Price Not Satisfied rule will automatically unpublish an item from Richkart if its price is drastically higher than the price offered by any Seller on a competing website. Refer to Automatic Pricing Rules Overview for more information.

    • What if I have one or more orders for an incorrectly matched item?

      What if I have one or more orders for an incorrectly matched item?



      Please cancel the order and contact Partner Support explaining that you have an incorrectly matched item.

    • What should I do if I have items that are unpublished due to Reasonable Price Not Satisfied or Price Parity requirements?

      What should I do if I have items that are unpublished due to Reasonable Price Not Satisfied or Price Parity requirements?



      If your item is unpublished due to Reasonable Price Not Satisfied or Price Parity, it is because the price has been deemed unacceptably high. If the item's price on Richkart.com falls within the acceptable range (either because you have changed the price of the item or because market conditions have changed), then Richkart will automatically republish the SKU. Please note that “Price” is measured as item price + standard shipping price.

    • What should I do if I have items that are unpublished due to Product quality or infringement reason?

      What should I do if I have items that are unpublished due to Product quality or infringement reason?



      If your item is unpublished due to an unfair trade policy or other brand infringement your product is unpublished if you don’t have rights or authority for upload or sell other brand product on your seller dashboard richkart will be unpublished your product form richkart.com

    • How does item matching work?

      How does item matching work?



      Several attributes are used to match new items against existing items in the Richkart Catalog. The most important attributes for matching are global identifiers (e.g., UPC or GTIN) and manufacturer's part number. When your item is matched with one or more other items, they will be presented together on the Richkart site and the item with the best listing will win the Buy Box.

    • Why is somebody else's content and imagery displayed for my item?

      Why is somebody else's content and imagery displayed for my item?



      When your item is competing with other Richkart items, we algorithmically select which item's content will appear on the site. By providing the best possible content and images, you can improve the chances that your content will be displayed. If the information being displayed on Richkart is incorrect, create a case with Support Center.

    • Can I upload a video instead of an product?

      Can I upload a video instead of an product?



      Yes, You can easily Add a product video link while you upload the Product an enter the You-Tube Link.

    • Order Processing & Shipping

    • Does Richkart offer fulfillment for Marketplace Sellers?

      Does Richkart offer fulfillment for Marketplace Sellers?



      Richkart doesn’t currently fulfill orders on behalf of Marketplace sellers, but we partner with a solution provider who does.

    • I have shipped an item but the customer claims it never arrived. What should I do?

      I have shipped an item but the customer claims it never arrived. What should I do?



      If the order was delivered per the tracking and signed for, then you should ask the customer to dispute the charges with his or her bank/credit card. If it was shipped but never delivered, we recommend that you offer to refund/replace the item and follow up with our carrier accordingly.

    • What are Richkart Marketplace's valid tracking standards for shipments?

      What are Richkart Marketplace's valid tracking standards for shipments?



      Sellers are required to provide valid tracking numbers for at least 95% of their shipments (excluding items shipped via the "Freight" method).

    • How long does it take for Richkart to issue a refund?

      How long does it take for Richkart to issue a refund?



      It usually takes about 3-5 business days for the refund to appear on a customer’s credit/debit card.

    • How do I set shipping for my items?

      How do I set shipping for my items?



      Both Categories of Seller (Individual's, Professional) No Need To Maintain Available Pin Code List & Shipping Prices or Etc. The Sellers, Richkart Manage All Shipping & Pin Code On Their Dashboard.


      When The Seller Upload The Product In Richkart Dashboard Shipping Will Auto Calculate Behalf On Product Dimension & Weight And Apply The Shipping Charges On buyer Delivery Location

      For More Information Visit Seller Pricing Information For More Information.

    • What is the difference between an Order Number and a Purchase Order Number (PO Number)?

      What is the difference between an Order Number and a Purchase Order Number (PO Number)?



      An Order Number is generated for customers when they place orders on Richkart.com. When customers contact you, they will most likely be using the Order Number. An order can have multiple items, and each item can come from a different Seller. Richkart takes this order and splits it into multiple Purchase Order Numbers - typically, one Purchase Order Number per Seller. This way, each Seller only sees their portion of the overall customer's order. In Seller Center, you can search by Order Number or Purchase Order Number.

    • How do I print my packing slips or labels?

      How do I print my packing slips or labels?



      Under the order management section in Seller Center, you can download packing slips. After you provide valid tracking, select the order and click the print icon.

    • When do customers get charged for orders?

      When do customers get charged for orders?



      Richkart puts an authorization hold charge on the customer’s credit/debit card until the item is confirmed as shipped. At that point, we authorize the charge to the customer’s card.

    • Can I modify the tracking number of an order after it has been shipped?

      Can I modify the tracking number of an order after it has been shipped?



      You should verify the tracking number before entering it; once it is entered, you can't modify it. Make sure that you enter a valid tracking number. For more information, see Providing Valid Tracking Numbers For Shipments.

    • How and when does the customer receive the order's tracking details?

      How and when does the customer receive the order's tracking details?



      Richkart emails the tracking details to the customer after the Seller provides us with the tracking number via the API or Seller Center.

    • When should I use the refund order capability?

      When should I use the refund order capability?



      Orders should only be refunded after they are fulfilled. If you can't fulfill an item, cancel the order instead of refunding it.

    • Can I be notified when a new order is created?

      Can I be notified when a new order is created?



      Yes, the administrator for your account can set up email notifications in Seller center while Sign Up.

    • Can a customer change their payment information?

      Can a customer change their payment information?



      Once an order is placed, the payment information cannot be changed. If the customer needs to change the payment information, we recommend that they cancel the order and reorder the same items in a new transaction.

    • Are referral fees charged on shipping and tax?

      Are referral fees charged on shipping and tax?



      Richkart will earn a referral fee equal to a percentage of the gross sales proceeds from the sale of Products (i) including all shipping and handling, gift wrap and other charges, and (ii) excluding only those taxes separately stated and charged (the “Referral Fee Percentage”) from each Product sale through the Richkart Site (the “Referral Fee”) as further set forth in the Referral Fee Schedule.

    • Report, Payments & insights

    • When do I get paid for orders?

      When do I get paid for orders?



      The payment terms are set forth in the Richkart Marketplace Retailer Agreement. Richkart typically pays Sellers on a biweekly basis for orders that were confirmed as shipped within that period. To see your payment history, go to the left navigation bar and select Summary Reports under WITHDRAW REQUEST is the last report available on the far right. If PAYMENT HISTORY does not appear, try expanding the width of your browser. For more information, see Using Summary Reports to Optimize Your Business and Payment Periods and Reports.

    • Where can I access my most recent payment reconciliation report in Seller Center?

      Where can I access my most recent payment reconciliation report in Seller Center?



      To access the Payment Details report, in the left navigation, under WITHDRAW MANAGEMENT click Summary Reports. Select the PAYMENT HISTORY tab and download your report from this page. Also, You Can Get Your Real-Time All Transaction Data From Your Store Profile. For more information, read the Payment History section of Using Summary Reports to Optimize Your Business. If you are using a Channel Aggregator, please ask them where you can download the report. They are updated every pay period with a detailed list of all of your transactions.


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