Aramex Developer Guide & API Credentials
Asendia Germany Developer Guide & API Credentials
Asendia Hong Kong Developer Guide & API Credentials
Australia Post Developer Guide and API Credentials
Blue Dart Developer Guide & API Credentials
Bonds Couriers Developer Guide & API Credentials
Bpost International Developer Guide & API Credentials
Bring Developer Guide & API Credentials
Canada Post Developer Guide & API Credentials
Canpar Developer Guide & API Credentials
Correos Spain Developer Guide & API Credentials
Courex Developer Guide & API Credentials
Delhivery Developer Guide & API Credentials
Get credentials to access Deutsche Post DHL shipping API
DHL Global Mail Asia & API Credentials
DHL Express Developer Guide & API Credentials
Dotzot Developer Guide & API Credentials
DPD NL Developer Guide & API Credentials
DPD UK Developer Guide & API Credentials
DPEX Developer Guide & API Credentials
DTDC Developer Guide & API Credentials
Endicia Developer Guide & API Credentials
Fastway Australia Developer Guide & API Credentials
FedEx Developer Guide & API Credentials
This developer guide teaches you how to get access to FedEx shipping API via FedEx XML/Web Services. See also the list of required API credentials/keys for FedEx integration.
Get FedEx Sandbox API Credentials
1. Register for a FedEx developer account if you do not already have one. Otherwise, login to your FedEx online account.
2. Visit FedEx Web Services Page --> FedEx Web Services --> Develop and Test --> Get your test key
3.Complete the form and make sure you select Global and US , then accept the agreement to continue. If you're testing intra-country within European countries, select the right country in addition to the US and Global account number.
4.Note down the Developer Test Key, Account Number, and Meter Number.
5. Check the email associated with your FedEx account. You should receive an email with the title Your Developer Test Key Registration is complete, in which you can find the Test PasswordGet FedEx Production API Credentials
1. Visit FedEx Web Services Page --> FedEx Web Services --> Move to Production --> Get Production Key
Complete the forms, then accept the agreement to continue.
2. Note down the Production Key and Meter Number displayed. Production Account Number can be found at My Profile --> Account Management
Important note: You can only make rates request before FedEx Web Services certification process
3. Check the email associated with your FedEx account. You should receive an email with title Your developer Production Key Registration is complete, in which you can find the Production Password
4. Go through the FedEx Web Services certification process so that you can print FedEx shipping labels in Production.
You can generate the testing labels using your sandbox credentials at Postmen.
The United States and Canada: websupport@fedex.com
All other countries within LAC (Latin America and the Caribbean): helpdesk@fedex.com
Brazil: ct-hdesk@mail.fedex.com
EMEA (Europe, Middle East, Africa, and Indian sub-continent): emeawebservices@fedex.com
APAC (Asia-Pacific): apacwebservices@fedex.comRequired FedEx API credentials
Optional FedEx credentials
Preferred currency: You can specify the ISO 3 country code to get shipping rates in the preferred currency. By default, the rate will be displayed in the currency the same as that of your FedEx account.
FedEx SmartPost Developer Guide & API Credentials
GLS Ireland Developer Guide & API Credentials
Hermesworld Developer Guide & API Credentials
This developer guide shows how to access the Hermesworld shipping API. and Hermesworld Routing Web Service / XML Service. See also the list of required API credentials / keys for Hermesworld integration.Get Hermesworld Developer Credentials
1. Email Hermesworld sales representative
Tell Hermesworld you need to obtain Hermes Routing web service credentials.
3. Make sure you provide Hermesworld the latest Postmen's IP addresses
4. Hermesworld will provide Hermesworld Routing web service developer guide, and credentials for both Sandbox and production environment: User Name, Password, Client ID and Client NameRequired Hermesworld API credentials
Hong Kong Post Developer Guide & API Credentials
Mondial Relay Developer Guide & API Credentials
Get credentials to access New Zealand Post shipping API
Nightline Developer Guide & API Credentials
Ontrac Developer Guide & API Credentials
Pitney Bowes Developer Guide & API Credentials
Purolator Developer Guide & API Credentials
Quantium Developer Guide & API Credentials
S.F International Developer Guide & API Credentials
OmniParcel Developer Guide & API Credentials
Get credentials to access Sendle shipping API
Spanish Seur Developer Guide & API Credentials
Taqbin HK Developer Guide & API Credentials
UPS Developer Guide & API Credentials
UPS Mail Innovation Developer Guide & API Credentials
Whistl Developer Guide & API Credentials
Yamato Japan Developer Guide & API Credentials
Yodel Developer Guide & API Credentials
Add One By One Product
Add a Product is an interactive web-based interface used to list a small number of products, one at a time. This tool is available in the Sidebar of the Product Management menu of your seller account. Add a Product tool that can be used to:
Create a new product listing
seller can create a new product listing on Richkart. Before creating a new listing on Richkart, ensure that you have the following information available:
| Information to provide | Description |
|---|---|
| Product Identifier | Most products have a unique identification code, such as a UPC, EAN, JAN, or ISBN. It ensures accurate information on the product detail page. |
| Offer Details | Offer details include the product’s condition, price, quantity, shipping options, etc. You can update your offer information at any time. |
| Product Details | Product details include attributes like product name (title), brand, category, description, and images. These details give buyers a clear view of the product being offered and can be used to highlight special features. Mandatory attributes are subject to change depending on the category you are listing your products in. |
| Keywords and search terms | Strong keywords can help make your products easier for buyers to find. To learn more, see Using search terms effectively. |
Follow these steps to create a new product listing on Richkart:
The information you provide will be published on Richkart typically within 15-30 minutes and your products become visible to customers through search and browse. After you add new products or listings, confirm if you can find your products by searching or browsing for them. If you cannot find your products, You Can Contact To The Richkart Seller Center With Uploading Product Listing Requst ID.
Add Products via Upload
This section allows you to have a quick sanity check for common errors and warnings in the file before the final upload. Select the type of file that you are uploading. Browse and upload the file to check. Click Check my file.
The tool will generate a report that will highlight any plausible error. You can make changes accordingly and then go for the final upload in Step 2.
Uploading your inventory file is not enough to ensure success, however. After uploading your inventory file, follow the link to review your results. For more information on understanding the results of your upload.
Also, while it can be convenient to remove all your listings and start from scratch, especially if you have lost track of the inventory you have listed on Richkart, you should be aware that selecting Purge and Replace can slow down the overall processing of your inventory file.
Edit Product Listing On Richkart Seller Center
You can modify information for products and listings either one at a time using the Manage Inventory tool in your seller account or through an inventory file upload.
If you are not the only seller contributing information to a product detail page, you might find that some of your requested changes do not appear.
To edit product details or listing information one at a time, go to the Product Management link, click All Inventory, and find the listing you want to edit. You can make quick changes using the boxes in the columns for Available (quantity) and Price. For other edits, and then enter the new information.
You can modify information for products and listings either one at a time using the Manage Inventory tool in your seller account, or all at once through an inventory file upload.
To edit product details or listing information one at a time, go to Inventory and click Manage Inventory and find the listing you want to edit. You make quick changes using the boxes in the columns for "Price" and "Available" (quantity). For other edits, click "Edit" on the far right and select "Edit" from the drop-down menu, then enter the new information in the boxes on the tabs.
Add Product Images In Richkart Seller Center
Using the image tool, you can browse to find image files on your computer and upload them to Richkart for your products. You can provide one main product image and up to Thirteen alternate image views for your product listings on Richkart. You can add an image either when you create a product page or after the page is already created. It can take up to 24 hours after adding an image for it to appear on the website.
To add an image to a listing:
Transfer Inventory To Richkart Warehouse
Seller Can Easily Transfer Their Selected Product To The Richkart Warehouse If The Product Are Published.
Only Those Seller Can Transfer Their Products To The Richkart Warehouses If The Seller Subscribed With Fulfilment By Richkart ( FBR ).
The Inventory Creation Workflow allows you to create a transfer to our fulfilment centres in six easy steps:
First, you need to choose the products in your inventory that you wish to ship to Richkart. You can do this either from the " All Inventory " page.
Select each product you want to ship, and then select Transfer To Warehouse from the Apply to Selected Item(s)
Once Product Successfully Transferred, After That Seller Have To Download The QR Code Sheet And Place That QR On Every Product And Pack Into One Box For Handover To The Richkart Inbound Picker.
Download FBR Product QR Sheet
Once Product Successfully Transferred To The Richkart Warehouse Seller Can Easily Download That Following Product QR Code Sheets From Seller Center Dashboard.
Here's The Following Option Seller Can Follow:-
Go To "Product Management" In Seller Center.
Click On " Warehouse Inventory " In Sidebar
Click On " Ticket ID" of Products.
On Right Side, You Can See The Following Button of " Download QR of Lead Products"
Once An Sidebar Menu Opened Just Click on " Download/Print" For Save As A PDF File.
To assist you with creating your shipment, we encourage you to download and use the Shipment Level Checklist while preparing your products and shipment for FBA.
View My Richkart Seller Center Profile Page
Seller Can Easily View And Update Their Store Profile From Dashboard By This Following Option:-
Login Your Account
Sidebar Menu Click On " Store Profile "
Here Seller Can See Complete Information of Their Store And Individual Informations. On The Store Profile, Page See Can View:-
1. On First Tab Seller Can View And Update:-
Personal Information:-
Business Information:-
Bank Information:-
Recent Order's:-
Ticket Information:-
2. On The Second Tab Seller Can View:-
All The Published And Un-Published Products Inventory.
3. On The Third, Tab Seller Can View Their Store Policy's
Shipping Policy
Refund Policy
Cancellation Policy
4. On The Fourth Tab Seller Can View Financial Information Data:-
Total Sales
Deduction Charges
Settlement Amount Etc.
Change Or Update Bank Account Information
Richkart uses electronic transfers to pay your sales proceeds. Before you can receive payments, your seller account must specify a bank account for us to deposit money into. We cannot transfer funds to a credit card or online payment systems such as PayPal, Or Other Third-Party Payment Services.
To avoid payment delays:
Whenever you add or change bank account information, a three-day security hold goes into effect. Fund transfers cannot be initiated until the hold expires. Only the primary account owner can make changes related to payment information.
To add new bank account information to your seller account:
Once Your New Bank Details Successfully Submitted, Richkart Seller Center Will Credit An Test Amount In Your Bank Account And Notify You Once Your Test Amount Successfully Credited. For New Account Verification. Once Test Amount Successfully Matched With Our Proceed Amount Your New Bank Details Successfully Credited.
Information Buyers Can See On Richkart.Com
When you register your Richkart Seller account, you are required to provide information about your business.
You add or change this information at any time by following these steps:
The business information that you provide to Richkart appears in the different sections of the Seller Account Information page, as shown in the table below.
| Seller Account Information | Field Name | Required Information |
|---|---|---|
| Place of establishment information | ||
| Legal name | For companies, the name your business is registered under; for individuals, your name. | |
| Place of establishment address | This is the permanent business location where your business conducts its operations; FBA sellers: The place of establishment address should be associated with your VAT registration number and appear on VAT invoices issued to you. | |
| TAX Registration Number (All sellers) | Your VAT and CST registration number should be associated with the legal name of your business and with your place of establishment address. | |
When you register to sell on Richkart, you are required to provide basic information about your business. You can change this information or add additional information in the Your Seller Profile section on the Seller Account Information page.
The business information you provide to Richkart appears in two sections of the Seller Account Information page, as shown in the table below.
| Business Information Section | Field Name | Required Information |
Seller Information | Business Display Name | The name displayed to buyers for your Richkart listings and on your Seller Profile. |
Customer Service Email | The e-mail address Richkart displayed to buyers through the Buyer-Seller Messaging Service. | |
Customer Service Reply To Email | The e-mail address Richkart will use when buyers reply to our order confirmation e-mails. | |
Customer Service Phone | Optional. Richkart will display this telephone number to buyers on your Seller Profile. | |
Place of Establishment Information | Legal Name | For companies, the name your business is registered under; for individuals, your name. |
Place of Establishment Address | This is the permanent business location where your business conducts its operations; FBA sellers: the place of establishment address should be associated with your VAT registration number and appear on VAT invoices issued to you. | |
TAX Registration Number (All sellers) | Your VAT and CST registration number should be associated with the legal name of your business and with your place of establishment address. |
To change the business information for your seller account, complete the following steps:
View Information And Policy
Your Information & Policies page is a place where you can create information about your business to provide to customers.
Using this tool, you can update pages for customers that contain basic information about your store, including the following:
Introduce your business and build your brand.
You can upload an image of your business logo, which must be a .jpg, .jpeg or a .gif file, 120 pixels wide by 30 pixels high, and cannot be animated. The maximum file size of the image must be less than or equal to 20,000 bytes. Websites or email addresses should not be on the logo, as this would be considered to be redirecting sales.
Provide your delivery policies and rates.
If You Are Using Self Ship Service Seller have to Add or Update their own shipping policy on the store profile page.
Seller Have to Add or Update Their Own Exchange Policy on Profile Page For customer information and knowledge before they buy your products.
The Your Information & Policies feature allows sellers their information through Seller Central. This information appears to your customers on the Richkart.Com website when they click the link to learn more about you.
Using this tool, you can build help pages and give potential customers important information about your stores, such as your returns policy or your shipping rates.
With Your Information & Policies, you can:
Configure My Shipping Settings
Log into your Seller Central account and under Settings Only the primary account holder for your account can grant you permissions to use this feature. To gain access, contact the primary account holder for your account (the primary account holder is the person who initially registered with Richkart Sellercenter).
You can See Feature In Sidebar under Shipping Configurations, click Shipping Settings Here You Can See Default Country of Registered Country, Also On The Second Option, You Can Configure These Following Options:-
Shipping Location
This feature allows you to add your Ship-From Location. By default, this location is set as According To The Login Country Dashboard. No action is required from you on this page.
Free Shipping Configurations
If You Would Like To Enable Free Shipping Just Enable The Toggle And Set The Price Band For The Customer With Minimum Amount.
An Example:-
You Set Free Shipping Applicable If Customer Cart Minimum Order of 7000./
Minimum Cart Total | Number of Product | Product Price Each | Shipping Amount |
7,000./ | 1 | 7,000./ | 0.00./ |
7,000./ | 3 | 2,333.33./ | 0.00./ |
6,999./ | 1 | 6,999./ | Apply According To The Customer Area Location |
If Customer Have Two Product In Cart 1 Product Of You And One Product More Product of Other Brand Or Store In That Case Shipping Charges Automatically Goes ( Zero ) 0.00 ./ If You Set Up Free Shipping On Cart Minimum Amount And Other Seller Shipping Charges Applied On Customer Total Cart Value.
Operating Days
You can use the ‘Operating Days’ feature to select the days of the week on which you work. You can indicate your weekly off by deselecting the day on which you want to take an off every week using this option. You will not get any order with the Ship Date on the weekly off selected by you and the delivery promise displayed to the customers will be modified to accommodate your weekly off after you have made the changes in the operating days and saved those changes.
Handling Time
Handling time is the number of days taken by a seller to procure, pack and ship a product after the order is confirmed.
No, Currently That Feature Is Not Available For different handling time for different ASINs.
Go to the Shipping Configurations page. Select on First Tab Shipping Setting On The Bottom You Can An Option With Name of " HANDLING TIME " Just Click On The Pencil Button And Select Two Follwomg Option From The Model:-
1. Handling Within " HR. "
2. Handling Withing " Days "
Richkart Sellercenter Shipping Services
In The Richkart Seller Center, There is Three Number of Shipping Services:-
Create An Shipping Template
Manage Shipping Template Status
Seller Can Enable And Disable Created Shipping Template From The Richkart Sellercenter That Option Seller Can See On This Following Option:-
Seller Can Also, Update The Shipping Template Status By Editing The Template, On The Edit Page Seller Can See On/Off Toggle Switch For Template Status.
Configure Price-Banded Shipping
If you wish to offer price-banded shipping, you need to create price bands, such as INR 0 to INR 500, INR 500.01 to INR 1,000, INR 1,000.01 to INR 5,000 and so on. Each price band has its own shipping rates. When a customer purchases your products, Richkart reviews the total order value, identifies the band in which the total order value falls, and then applies the shipping rate that you have specified for that price band.
To add or edit price-banded shipping settings, follow these steps to confirm your shipment:
The following example illustrates the working of price-banded shipping. This table shows three different banded prices:
| Price band | Shipping price |
|---|---|
| INR 0 - 500 | INR 35 |
| INR 500 - 1000 | INR 60 |
| INR 1000 - above | INR 120 |
For example, if the customer orders two products from you; a bracelet that costs INR 2,500.00 and a watch that costs INR 825.00, Richkart calculates the total ship rate to the customer as follows:
INR 2,500.00 (bracelet) + INR 825.00 (watch) + INR 3,325.00 (total) + INR 120.00 (shipping rate; order falls into the INR 1,000.00 – up band) = INR 3,445.00
Configure Per Item Or Weight Based Shipping
When you offer per item/weight-based shipping, you set a per-weight rate or a flat per-item rate for handling and also set a price per order charge for handling. When the customer purchases your products, Richkart applies a single pre-order price and then uses your shipping settings to calculate the appropriate per-weight or per-item rate for each product in the order.
Per item/weight-based shipping is the default shipping template option. The areas or geographies enabled by you for any shipping template appears in the Shipping Templates tab. To view shipping templates,
To add or edit per item/weight-based shipping settings, follow these steps to confirm your shipment.
The following example illustrates the working of per item/weight-based shipping. If you use a price per order rate of INR 40.00 and a per-weight rate of INR 5/500g. If the customer purchases two products from you, a 25 kg television and a 1 kg DVD player, Richkart calculates the total shipping rate to the customer as follows:
| Product | Quantity | Weight | Price per order | Per-weight rate |
|---|---|---|---|---|
| Television | 1 | 25 | INR 40 | INR 5/500g |
| DVD player | 1 | 0.800 | INR 40 | INR 5/500g |
Therefore, for this order, the shipping rates are calculated as:
INR 40.00 (Price Per Order) + INR 250.00 (50 x INR 5, weight rate for the TV) + INR 8 (1 x INR 5 + 0.6 x INR 5, weight rate for the DVD player ) = INR 298 (INR 40 + INR 250 + INR 8).
Alternatively, if you set price per order (the flat rate you can levy for each order) of INR 40.00 and a per-item rate of INR 70.00 and the customer orders two products from you, a Sapphire pendant and a Diamond tiara, Richkart calculates the total shipping rate to the customer as follows:
| Product | Quantity | Weight | Price per order | Per-weight rate |
|---|---|---|---|---|
| Sapphire pendant | 1 | N/A | INR 40 | INR 70 |
| Diamond tiara | 1 | N/A | INR 40 | INR 70 |
Therefore, for this order, the shipping rates are calculated as:
INR 40 (price per order) + INR 70 (Per-item rate for the pendant) + INR 70 (Per-item rate for the tiara) = INR 180 (INR 40 + INR 70 + INR 70).
Fulfillment By Richkart ( FBR )
| Policies and Requirements | Features and Fees | Managing FBA Inventory | Business Analytics | Resources |
In Fulfilment By Richkart (FBR), you store your products in Richart’s world-class fulfilment centres, and we take care of packing and shipping each order to customers. Your products get the Primary badge and Fulfilment By Richkart (FBR), tag due to the fast and free delivery options to customers.
Register for Try FBR.
Once you click Register for FBA, choose Richkart fulfilment centres (FCs) in the state where you want to start FBR. Select the state where you have GST registered. It is recommended that you register in all the fulfilment centres in your state to avoid space issues later.
Step 2: Share your Business Details
Please keep your GST, PAN, and other business details handy.
Step 3: Add Richkart fulfilment centres which were selected earlier, to your GST certificate
In FBR, you store your products in Amazon fulfilment centres. Therefore, it is like an Additional Place of Business (APB) for you. As per Government guidelines, you will need to add the Richkart fulfilment centre’s address as APoB in your GST certificate. This is a two-day process that you can complete on your own for free, or seek guidance from our recommended third-party CAs at nominal charges. Once you submit relevant documents, our teams will verify them and enable you for FBR within 24 hours.
Step 4: Send your products to your chosen Richkart fulfilment centre
Once FBAR is enabled, please prepare your shipment and send it to the Richkart fulfilment centre through Richkart Inbound Transportation (RTS) in which we will pick up the shipment from your location. You could also ship it through any third-party service provider or your own shipping carrier.
Once Richkart receives your products at the fulfilment centre, they are available for customers to buy. Richkart will take care of picking, packing and shipping your orders along with managing returns and availability of customer service in regional languages.
There are NO additional set up charges or subscription fees when you add Fulfilment by Richkart to your seller account.
*Standard sell on Richkart is applicable for other shipping methods like Easy Ship as well. However, in FBR, the Closing Fee and Shipping Fee is reduced and is lesser than the other shipping channels (Easy Ship).
Fulfilment by Richkart (FBR)
How can I run a report on sales tax collected on my behalf by Richkart?
Download and reference the Payment Details Report available in Payment History to find sales tax collected on your behalf.
What happens when the tax law changes?
Every month, the tax software is updated to reflect changes in laws and the effective dates for those laws. Sales occurring after the effective date of law changes are taxed based on the updated laws. Users are not required to make updates.
Where can I enter my tax rates?
You can add your own tax rates of your product category in your dashboard while you upload the product in your inventory.
Tax update is not mandatory if your product price included With Tax Price You No Need To Update Tax Rates Separately
If Your Product Price Excluded Tax Price You Can Add Separate Tax Price In Tax Category While Upload The Product With Particular Category.
How are taxes calculated?
Richkart uses tax software containing virtually all of the tax rates levied by tax jurisdictions in the INDIA. territories, along with information about the items that are taxable in each of those jurisdictions. For more information, please refer to the following articles: "Configuring Sales Tax Collection" and "Current Sales Tax Codes for Richkart Marketplace".
What happens when I choose a particular tax jurisdiction, such as a city or county, for sales tax collection?
The tax software used by Richkart automatically calculates the appropriate tax for any order shipped to that tax jurisdiction.
For example, if you want Richkart to collect tax for your sales to customers in INDIA the software will calculate taxes.
Do I have to collect sales tax?
That depends on your particular circumstances and applicable law. We recommend consulting a tax advisor because we are unable to offer legal advice. Richkart will not collect sales tax on your behalf without your request unless required by law. See the "Sales Tax Collection Overview" article for more information and a list of states for which Richkart is required to collect taxes.
How do I define what sales tax to collect?
If you elect to have Richkart collect sales tax on your behalf, you will use Partner Tools to choose the state(s) and local jurisdictions where you have a tax collection and remittance obligation. After making your choices, Richkart uses tax software to automatically calculate the appropriate taxes on each sale based on the item sold and delivery location. You can review your Richkart Marketplace Retailer Agreement and Tax Policy for more information. You may wish to contact a tax advisor if you are not familiar with your sales tax obligations. For more information, see: "Configuring Sales Tax Collection".
Who is responsible for remitting sales tax for the orders placed on Richkart?
It is a Marketplace Seller’s responsibility to remit sales tax (and product taxes and fees) to the applicable taxing jurisdiction. See "Tax Collection and Remittance Policy Addendum" for more information. Marketplace Sellers have the option of having Richkart collect taxes and fees on the Marketplace Seller’s behalf. Using our Partner Tools, you will specify the state(s) and local jurisdictions where you have a tax collection and remittance obligation. See the "Sales Tax Collection Overview" article for more information.
How do I know if I need to charge tax in a particular state?
Please consult your tax advisor. This is considered a legal issue, so we are unable to provide any guidance regarding this issue.
I want to report someone who is not an authorized reseller. What should I do?
Richkart does not take a position as to the enforcement of any contractual relationship between third-party sellers and their suppliers, and does not intervene in any authorized reseller arrangements. You will need to work directly with the Seller in question.
Where can I enter the tax rates?
You can't add your own tax rates. Richkart uses a rules-based tax software that calculates tax rates based on a combination of factors including ship-to address and tax code. When a customer purchases a product, the appropriate taxes and fees are automatically calculated based on the item and ship-to tax jurisdiction; you can't enter a custom sales tax rate or fee percentage.
Can I make one order tax exempt?
There is not a process available at this time for making Marketplace orders tax exempt. A Marketplace Seller may refund sales tax collected from a sales transaction if the Marketplace Seller determines that the sale is, in fact, tax-exempt.
What qualities does Richkart look for when inviting a Seller to join Richkart Marketplace?
We are looking for relationships with reputable retailers and brands that provide:
I am a Drop Ship Vendor (DSV). Can I sell on Richkart Marketplace as well?
Yes, you can sell as both a DSV and a Marketplace Seller. However, any items you offer must be sold as either a DSV or a Seller. You can't sell the same item as both a Seller and a DSV.
How do I join the Richkart Seller Center?
Visit! https://sellercenter.richkart.com/signup And Click On Sign-up or Register Button.
What is Selling on Richkart?
Selling on Richkart is a program that enables both individuals and businesses to sell their products and inventory on Richkart.com.
Why should I sell on Richkart?
There are many reasons to sell on Richkart—from the hundreds of millions of Richkart customers who can see your products to the ability to start selling fast without the need to create a new standalone website. Learn more about the benefits of Selling on Richkart.
Can I list my products in all Richkart categories?
Prior approval may be required to list certain products in certain categories. See the Categories page for more information.
What type of products cannot be listed on Richkart.com?
Some products may not be listed as a matter of compliance with legal or regulatory restrictions (for example, prescription drugs) or Richkart policy (for example, crime scene photos, weapon’s, drunk or prohibited products). For detailed information, please see our Restricted Products Help section.
Do you offer fraud protection?
Yes. Richkart's payment fraud protection helps you eliminate fraudulent orders for your products.
What is the A-to-z Guarantee program?
Richkart has built a base of millions of satisfied customers by being responsive to their concerns and acting quickly to resolve problems. We extend this valuable customer trust to sellers through the A-to-z Guarantee program.
The A-to-z Guarantee Program is for situations where a customer never received a product or received a product that is materially different from what was ordered or expected. We ask customers to first contact the seller when they have a problem. If the seller fails to resolve the problem, the customer can file an A-to-z claim. When Richkart receives the claim, we send the seller an automated email detailing the claim and requesting basic information from the seller about the order and the fulfillment process. Richkart will then determine how the claim will be settled, which may include reimbursement of the order to the customer, at the seller's expense.
How do I open a new Richkart seller account?
You can register today for the selling account of your choice, without the need to contact a sales person by clicking on the Sell as a Professional or Sell as Individual buttons on this page.
Before you begin the self-service registration process, be sure to have the following information available.
• Your business name, address, and contact information
• An internationally-chargeable credit card with valid billing address
• A phone number where you can be reached during this registration process
• Your tax identity information.
Can I cancel my Professional selling account?
Professional Sellers can switch to an Individual selling plan at any time by changing account settings. Your account remains open and you can continue to offer items on Amazon as an Individual Seller. You will not have access to Professional account benefits, such as bulk upload and order reports, seller customized shipping rates, and special listing features.
How can I close my Richkart seller account?
If you want to close your account permanently, Seller Support can assist you. Keep in mind that you can use our Listings Status feature to suspend your listings, or you can remove your listings entirely but hold on to your account for future use.
Before you close your account permanently, please cancel and remove your listings and resolve all transactions. Find out more about how to close your account
Where else can I learn about how selling on Richkart Seller Center works?
We have videos, webinars, web pages, and more to help you find what you need.
How much does it cost to sell on Richkart.com?
Richkart offers two selling plans. The Professional selling plan is available for a Zero monthly subscription fee plus per-item selling fees, which vary by category.
If you plan to sell fewer than 40 items a month, the Individual plan may be best for you. There is no monthly subscription fee. Instead, Individuals pay 5.INR On per item sold plus other selling fees, which vary by category.
Learn more about Selling on Richkart pricing ›
What are the differences between Professional and Individual accounts?
Third parties can sell on Richkart.com as Individual or
| Seller Account Type | Individual | Professional |
|---|---|---|
| Monthly Subscription | N/A | N/A |
| Per Sale Closing Fee1 | 5. INR | N/A |
| Use of feeds, spreadsheets, and other tools to load inventory | No | Yes |
| Access to order reports and order-related feeds | No | Yes |
| Sell in 20+ open categories | Yes | Yes |
| Apply to sell in 10+ additional categories | No | Yes |
| Customize shipping rates | No | Yes |
How do I manage my selling account?
Use the Seller Central website to manage all aspects of selling on Richkart. Seller Central is the website where you manage your selling account, add product information, make inventory updates, manage orders, and manage payments.
How do I add inventory?
You have four options for submitting product-related data:
• Use the Add products button on Seller Dashboard product pages.
• Use the Add a Product feature on Seller Central to create one product at a time.
• Use Excel-based inventory files to create multiple products simultaneously.
• Use Richkart Marketplace to perform bulk uploads and receive bulk reports.
How will I know when I have a sale?
Richkart notifies you by email or text message, & Automated Call when you receive an order. You can choose either notification method in your account settings.
How much does it cost to ship items I sell?
When you fulfill orders yourself, Your shipping rates apply to Your products if You are as an individual seller.
If You sold by As An Professional Sellers, Richkart Provide You Inbuilt Shipping System For Manage Your Shipping & Order Related Information On Your Dashboard.
For products that Richkart fulfills for you, in addition to the Selling on Richkart fees, you will be charged fees for order fulfillment, storage, and optional services.
What do I do if my item has been incorrectly matched on the site?
If you find that your item is incorrectly matched to another item, check whether the item was set up with an incorrect Product ID. You can update the Product ID of your item by following the steps in Update an Item's Product ID. If you have set up your item with the correct Product ID, contact Partner Support and provide documentation showing the item's Product ID is correct. This could be a link to the manufacturer’s website (with UPC/GTIN information clearly listed for the item), an image of the item (with Product Name and UPC in clear view), or any other proof that the UPC is assigned to this item.
To update the Prop 65 Safe-Harbor Warnings for all of my impacted listings, can I upload a spec file with only item SKUs and the new warning text?
No, if you use the Full Item Spec, you must include ALL existing attributes or else any empty cells will overwrite existing data, deleting the current entries. Also, do not remove "unneeded" columns as the system won't recognize the file if it's altered.
Is there a SKU cap or limit set?
There is no limit or cap on the number of SKUs on Richkart Marketplace.
If my item is unpublished because of Price Parity or Reasonable Price Not Satisfied, what does that mean?
To create the best customer experience, Richkart enacts automated rules that remove noncompetitively priced items from Richkart Marketplace. Both the Price Parity and Reasonable Price Not Satisfied rules compare identical items on different websites. The Price Parity rule will automatically unpublish an item from Richkart if its price is higher than the price you offer on a competing website. The Reasonable Price Not Satisfied rule will automatically unpublish an item from Richkart if its price is drastically higher than the price offered by any Seller on a competing website. Refer to Automatic Pricing Rules Overview for more information.
What if I have one or more orders for an incorrectly matched item?
Please cancel the order and contact Partner Support explaining that you have an incorrectly matched item.
What should I do if I have items that are unpublished due to Reasonable Price Not Satisfied or Price Parity requirements?
If your item is unpublished due to Reasonable Price Not Satisfied or Price Parity, it is because the price has been deemed unacceptably high. If the item's price on Richkart.com falls within the acceptable range (either because you have changed the price of the item or because market conditions have changed), then Richkart will automatically republish the SKU. Please note that “Price” is measured as item price + standard shipping price.
What should I do if I have items that are unpublished due to Product quality or infringement reason?
If your item is unpublished due to an unfair trade policy or other brand infringement your product is unpublished if you don’t have rights or authority for upload or sell other brand product on your seller dashboard richkart will be unpublished your product form richkart.com
How does item matching work?
Several attributes are used to match new items against existing items in the Richkart Catalog. The most important attributes for matching are global identifiers (e.g., UPC or GTIN) and manufacturer's part number. When your item is matched with one or more other items, they will be presented together on the Richkart site and the item with the best listing will win the Buy Box.
Why is somebody else's content and imagery displayed for my item?
When your item is competing with other Richkart items, we algorithmically select which item's content will appear on the site. By providing the best possible content and images, you can improve the chances that your content will be displayed. If the information being displayed on Richkart is incorrect, create a case with Support Center.
Can I upload a video instead of an product?
Yes, You can easily Add a product video link while you upload the Product an enter the You-Tube Link.
Does Richkart offer fulfillment for Marketplace Sellers?
Richkart doesn’t currently fulfill orders on behalf of Marketplace sellers, but we partner with a solution provider who does.
I have shipped an item but the customer claims it never arrived. What should I do?
If the order was delivered per the tracking and signed for, then you should ask the customer to dispute the charges with his or her bank/credit card. If it was shipped but never delivered, we recommend that you offer to refund/replace the item and follow up with our carrier accordingly.
What are Richkart Marketplace's valid tracking standards for shipments?
Sellers are required to provide valid tracking numbers for at least 95% of their shipments (excluding items shipped via the "Freight" method).
How long does it take for Richkart to issue a refund?
It usually takes about 3-5 business days for the refund to appear on a customer’s credit/debit card.
How do I set shipping for my items?
Both Categories of Seller (Individual's, Professional) No Need To Maintain Available Pin Code List & Shipping Prices or Etc. The Sellers, Richkart Manage All Shipping & Pin Code On Their Dashboard.
When The Seller Upload The Product In Richkart Dashboard Shipping Will Auto Calculate Behalf On Product Dimension & Weight And Apply The Shipping Charges On buyer Delivery Location
For More Information Visit Seller Pricing Information For More Information.
What is the difference between an Order Number and a Purchase Order Number (PO Number)?
An Order Number is generated for customers when they place orders on Richkart.com. When customers contact you, they will most likely be using the Order Number. An order can have multiple items, and each item can come from a different Seller. Richkart takes this order and splits it into multiple Purchase Order Numbers - typically, one Purchase Order Number per Seller. This way, each Seller only sees their portion of the overall customer's order. In Seller Center, you can search by Order Number or Purchase Order Number.
How do I print my packing slips or labels?
Under the order management section in Seller Center, you can download packing slips. After you provide valid tracking, select the order and click the print icon.
When do customers get charged for orders?
Richkart puts an authorization hold charge on the customer’s credit/debit card until the item is confirmed as shipped. At that point, we authorize the charge to the customer’s card.
Can I modify the tracking number of an order after it has been shipped?
You should verify the tracking number before entering it; once it is entered, you can't modify it. Make sure that you enter a valid tracking number. For more information, see Providing Valid Tracking Numbers For Shipments.
How and when does the customer receive the order's tracking details?
Richkart emails the tracking details to the customer after the Seller provides us with the tracking number via the API or Seller Center.
When should I use the refund order capability?
Orders should only be refunded after they are fulfilled. If you can't fulfill an item, cancel the order instead of refunding it.
Can I be notified when a new order is created?
Yes, the administrator for your account can set up email notifications in Seller center while Sign Up.
Can a customer change their payment information?
Once an order is placed, the payment information cannot be changed. If the customer needs to change the payment information, we recommend that they cancel the order and reorder the same items in a new transaction.
Are referral fees charged on shipping and tax?
Richkart will earn a referral fee equal to a percentage of the gross sales proceeds from the sale of Products (i) including all shipping and handling, gift wrap and other charges, and (ii) excluding only those taxes separately stated and charged (the “Referral Fee Percentage”) from each Product sale through the Richkart Site (the “Referral Fee”) as further set forth in the Referral Fee Schedule.
When do I get paid for orders?
The payment terms are set forth in the Richkart Marketplace Retailer Agreement. Richkart typically pays Sellers on a biweekly basis for orders that were confirmed as shipped within that period. To see your payment history, go to the left navigation bar and select Summary Reports under WITHDRAW REQUEST is the last report available on the far right. If PAYMENT HISTORY does not appear, try expanding the width of your browser. For more information, see Using Summary Reports to Optimize Your Business and Payment Periods and Reports.
Where can I access my most recent payment reconciliation report in Seller Center?
To access the Payment Details report, in the left navigation, under WITHDRAW MANAGEMENT click Summary Reports. Select the PAYMENT HISTORY tab and download your report from this page. Also, You Can Get Your Real-Time All Transaction Data From Your Store Profile. For more information, read the Payment History section of Using Summary Reports to Optimize Your Business. If you are using a Channel Aggregator, please ask them where you can download the report. They are updated every pay period with a detailed list of all of your transactions.
If my item doesn't appear in the search results, can a customer still buy it?
Yes, as long as it's published and has inventory. Customers will be able to access it by either browsing to it, or by finding the matching item that wins the Buy Box and then choosing to buy your item instead.
Why can’t I find my item when I search Richkart?
There are various reasons why a published item might not appear in the search results; two common reasons are:
My item has finished processing, has no errors and has inventory. Why is my item still missing on the site?
If you have not yet gone live, Richkart keeps your items invisible so that customers can't buy them.
Why can't I see my most recent transaction in my reports?
Reports are updated every morning, so you can see data from the previous day and beyond.
Why does my item’s image appear to be broken on the site?
The most common reasons why images appear broken are:
The item experienced an image processing error during setup; we auto-refresh those affected items periodically.
Why is my item missing on the site?
This usually occurs for one of the following reasons: